Top Tech Jobs & Startup Jobs in Ann Arbor, MI

Own the first 30-day client experience from signed contract to handoff: lead kickoff/onboarding, build initial paid-ad campaign infrastructure, validate assets/tracking, manage multiple onboardings, prevent risks, and partner with Sales and Growth to improve close rates and onboarding through AI, automation, and process improvements.

Serve as primary servicing contact for personal lines clients: process endorsements, handle policy changes and payments, quote and re-quote policies using Applied Epic, answer inbound calls, support renewals, and maintain accurate account documentation to reduce backlog and improve retention.

Lead and deliver large-scale Dynamics 365 ERP/CRM implementations (3–16 months) managing scope, schedule, budget, risks, and cross-functional teams. Communicate status to executives, coordinate resources and financials, and apply PMI and company delivery standards. May support sales, marketing, and administrative tasks.

Serve as primary relationship owner for a portfolio of clients, deliver strategic fleet solutions across the vehicle lifecycle, drive retention and growth, use analytics and CRM tools to manage account performance, collaborate cross-functionally, and support operational excellence and client education.

Manages client relationships and administration of moderate-to-complex Global Capital Markets accounts. Serves as primary client contact, coordinates with Legal/Risk/Compliance, negotiates documents, structures and closes transactions, handles cash flows and fee billing, supports sales and fee proposals, supervises junior staff, leads projects, and maintains regulatory controls and internal audit compliance.

The Underwriting Manager leads a team of Underwriters, ensuring underwriting integrity and profitability while fostering teamwork and organizational success through data-driven improvements and customer experience enhancement.

Build and optimize on-device search algorithms and offline data delivery systems for mobile and automotive platforms. Implement tile compression and delta update pipelines, integrate cloud and offline products, collect system telemetry, engage with automotive OEMs and suppliers, and define technical roadmaps and design documents for performant offline search on constrained hardware.

Lead and protect Vector Security's brand and content strategy across channels and segments. Build scalable content operations, oversee creative production, govern brand standards, champion responsible AI adoption for content, and align cross-functionally with Sales, Digital, Product, HR, and Customer Experience to drive awareness, engagement, and demand.

Manage enterprise customer accounts to maximize satisfaction, retention, adoption, NPS, and expansion. Build strong customer relationships, execute lifecycle strategies, collaborate with sales/product/leadership, and drive growth through usage and renewal initiatives.

Lead FP&A analysis and reporting for ARR and billings, reconcile ARR to recurring revenue, validate billings detail for forecasts, present KPIs, analyze NRR/GRR, partner with Accounting and business leaders, and drive process improvements.