Top Tech Jobs & Startup Jobs in Albuquerque, NM

Leads enterprise network deployment and switch refresh projects across data centers and remote offices. Designs and implements routing, switching, SDA, spine-leaf, VXLAN, and LISP solutions; troubleshoots complex network issues; and develops deployment strategies, documentation, and configurations. Mentors engineers, collaborates with project teams and clients, researches networking technologies, and supports infrastructure modernization.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.

Manage a portfolio of customer accounts, build trusted relationships, diagnose needs, drive adoption of Sift's platform, track business outcomes, advocate for customer feedback, support QBRs, and develop expertise in fraud, payments, trust and safety, and SaaS products.

Leads proactive, multi-state policy campaigns by assessing policy landscapes, developing strategies, aligning affiliates and coalition partners, coordinating internal support, creating funding narratives, and managing contractors. The role requires strong issue advocacy, policy, government affairs, relationship-building, political judgment, and campaign execution experience, particularly within state-based organizations.

Own customer technical issues through resolution, troubleshoot complex network and security problems, mentor support engineers, create knowledge articles, and advocate for customers. Collaborate with engineering, product, customer success, and professional services teams while supporting cloud-based network security solutions and designated customer programs.

Lead Irth’s cybersecurity program across vulnerability management, incident response, cloud and identity security, compliance, and customer trust. Prioritize and drive remediation of security findings, manage AWS and Azure security controls, oversee IAM and access reviews, maintain NIST- and ISO-aligned policies, and support SOC 2 audits. Lead incident communications, tabletop exercises, penetration testing, customer security reviews, and regulatory responses while partnering with engineering, infrastructure, IT, GRC, executives, and customers.

Manages end-user IT operations, service management, endpoint and asset administration, onboarding and offboarding, vendor relationships, security support, SOC 2 governance, risk management, and business continuity activities. The role serves as a technology escalation point, improves service processes and documentation, tracks operational and compliance metrics, coordinates audit evidence, and partners with internal teams and external vendors in a remote-first SaaS environment.

Manage healthcare partner relationships, account planning, executive reporting, and strategic initiatives supporting retention, growth, and partner outcomes. Lead partner meetings, resolve issues, analyze performance data, improve customer success processes, and communicate partner insights internally to inform product and service improvements. The role requires cross-functional influence, project management, and experience in healthcare services or health technology.

Analyzes healthcare revenue performance, develops financial models and forecasts, supports revenue recognition and accounting close, evaluates payer contract impacts, investigates payment anomalies, and delivers variance analyses and performance reporting. Partners with Finance, Accounting, Revenue Cycle Management, IT, and clinical leadership to improve revenue methodologies, automate recurring processes, and support budgeting and forecasting.

Develop and execute national government sales strategies across federal, state, and local markets. Build agency, military, contractor, and partner relationships; identify and close complex modular-building opportunities; manage pipelines, forecasts, proposals, and account plans; coordinate cross-functional pursuit teams; and support opportunities through award and execution. The role is remote but requires frequent national travel to customer meetings, sites, conferences, and industry events.