The Role
Provide technical support for multifamily housing management systems, focusing on Yardi. Duties include user training, problem-solving, and maintaining system operations.
Summary Generated by Built In
Price Brothers Management Company, continuing the legacy of building Community.
Price Brothers Management Company is a premier family owned and operated property management organization with over 100 years in the real estate industry. We believe in investing in our team members to create a culture that encourages and promotes innovative ideas, growth opportunities, and team building. Through our dynamic and caring team we will IMPACT the lives of our residents, commercial tenants, team members, business partners and communities. Each individual plays a critical role in our success!
"Our employees have always been the beating heart of our business. The shared sense of pride and the work is unmatched. There is no Price Brothers without all the team members that call Price Brothers home." - Lena Price
If you are eager to join a team where your opportunities are limitless, find your next career at Price Brothers!
The Software Support Specialist provides frontline technical support for the company’s multifamily housing management systems, ensuring smooth operations and exceptional service to property management teams. This role requires strong problem-solving skills, deep familiarity with multifamily software applications, and the ability to deliver timely solutions, training support, and system documentation. The Software Support Specialist plays a key role in enhancing operational efficiency and supporting team members in the effective use of company software platforms.
NOTE: As the business needs of each location may vary, so do the specific tasks. This is intended to be a generalized description.
Key Responsibilities
Yardi & Property Operations Support
Provide day-to-day support to onsite teams and vendor partners using property management systems, with a strong focus on Yardi. Assist with common tasks such as leasing workflows, resident records, reporting, and system navigation.
Help resolve system-related questions in a timely and professional manner, ensuring teams can continue their daily operations with minimal disruption. Support key functions such as screening, insurance, payments, and revenue management within Yardi and related platforms.
Monitor recurring issues and partner with internal teams or vendors when additional support is needed.
Yardi System Knowledge & User Support
Yardi System Knowledge & User Support
Build and maintain strong working knowledge of Yardi (including Voyager, CRM tools, RentCafe, and Aspire) and how it supports property operations.
Create and update easy-to-use resources such as quick guides, FAQs, and tips to help onsite teams better navigate systems.
Serve as a go-to resource for best practices, helping teams use Yardi more efficiently in their day-to-day responsibilities.
Training & Team Support
Training & Team Support
Support training efforts by helping manage course assignments, tracking completion, and maintaining training materials.
Assist in creating simple, practical learning tools such as job aids, walkthroughs, and basic assessments to reinforce system knowledge.
Help facilitate training sessions, workshops, or team meetings focused on Yardi and property operations processes.
Work with team members to support system updates and ongoing learning initiatives.
Property Operations & Process Support
Property Operations & Process Support
Maintain a strong understanding of multifamily property management operations, including leasing, renewals, resident communication, and financial workflows.
Help ensure Yardi is being used in a way that aligns with company policies and standard operating procedures.
Provide feedback on opportunities to improve workflows and make systems easier for onsite teams to use.
Skills, Knowledge and Expertise
- Knowledge of real estate principles and multifamily property operations.
- Strong leadership abilities with a focus on team development, performance management, and continuous improvement
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to diverse audiences and learners
- Strong presentation and facilitation skills for leading engaging training sessions, workshops, and meetings using interactive and multimedia techniques
- Ability to work independently while exercising discretion, professionalism, sound judgment, and confidentiality
- Strong organizational skills with the ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines in a fast-paced environment
- Proficiency in various learning methodologies, including e-learning, instructor-led training, and blended learning approaches
- Ability to conduct needs assessments and develop customized training and development plans aligned with organizational objectives and individual learning needs
- Proficiency in designing and implementing performance improvement plans to enhance individual and team effectiveness
- Ability to provide impactful coaching, mentoring, and feedback to support professional growth and skill development
- Strong problem-solving, decision-making, and analytical skills, including the ability to identify training or operational challenges and proactively implement solutions
- High attention to detail and accuracy, with strong numerical aptitude
- Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint
- Ability to quickly learn and effectively use property management and enterprise systems (e.g., Yardi, RealPage, MRI)
- Familiarity with leasing platforms and market analytics tools (e.g., CoStar, VTS)
- Understanding of operational policies, procedures, safety standards, and compliance requirements
- Knowledge of basic economic and accounting principles and financial reporting practices
- Demonstrated reliability, strong work ethic, and commitment to consistent attendance and dependability
- Ability to respond appropriately to emergency situations and changing business needs
- Driving is an essential function of the position
- Ability to communicate in English when working with clients or coworkers; additional languages may be used when preferred by all parties
Education (level and type)
- Bachelor’s degree in a related field preferred; equivalent experience considered
Required Work Experience
- Minimum number of years: 2 years of related experience preferred
- Property Management (commercial and/or residential) favored
- Industry experience and proficiency with relevant software systems favored
Certifications and/or Licenses
- Valid driver license legally allowing driving for work purposes during working hours
- Valid automobile insurance when operating a vehicle for business purposes
- Any other licenses/certifications required by governing agencies - otherwise, none
Continuing Education Courses
- Only those required to maintain government agency certification or licensing
- Completion of applicable Company training programs throughout employment
Working Conditions
- Majority of time spent in an office environment or on-site at residential communities
- Optional remote work on Fridays, subject to business needs and performance
- In-person, regular, and predictable attendance is essential to the role
- Occasional evening or weekend work may be required for emergencies or special events
- Occasional out-of-town travel for industry conferences, training, and professional development opportunities
Physical Requirements
- Ability to occasionally lift up to 40 pounds from floor to waist level
- Ability to occasionally lift up to 5 pounds from floor to shoulder height
- Ability to occasionally carry up to 40 pounds
- Ability to occasionally perform horizontal pushing and pulling with up to 15 pounds of force
- Ability to occasionally climb steps or curbs of approximately 8–10 inches
- Ability to occasionally bend at the waist
- Ability to frequently flex the neck and occasionally rotate the neck
- Ability to maintain constant hand-eye coordination
- Ability to perform frequent fine motor tasks (e.g., typing, paperwork, key handling)
- Ability to occasionally walk throughout the community or office area
- Ability to sit for extended periods of time
Other
The above responsibilities, qualifications, and working conditions are intended to describe the general nature and level of work being performed by personnel assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Company reserves the right to change any or all of the contents of this job description at any time. Neither this job description nor any other verbal or written communication by a management representative is, nor should it be considered to be, an agreement, contract of employment, express or implied, or a promise of treatment in any particular manner in any given situation. The Company adheres to the policy of employment at will.
The job description is a representation of items that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above responsibilities, qualifications, and working conditions are intended to describe the general nature and level of work being performed by personnel assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Company reserves the right to change any or all of the contents of this job description at any time. Neither this job description nor any other verbal or written communication by a management representative is, nor should it be considered to be, an agreement, contract of employment, express or implied, or a promise of treatment in any particular manner in any given situation. The Company adheres to the policy of employment at will.
The job description is a representation of items that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
The company offers an array of outstanding health and wellness benefits starting the first of the month after 30 days of service. Reasonable insurance premiums including medical options, dental, vision, life & disability, FSA dependent care, legal assistance, identity theft and more. Participate in the company’s 401k retirement plan, enjoy paid time off and 10 holidays + your birthday! Whether we are cheering on one of our local sports teams, volunteering at a philanthropy or celebrating team milestones, Price Brothers cares about our team members & our community.
About
Since 1922, Price Brothers has been a trusted name in real estate, building and managing residential, retail, and mixed-use communities with a focus on quality, design, and people. As a family-owned company now in its third generation, we are committed to creating spaces that positively impact the lives of our residents, team members, and business partners. Headquartered in Kansas City, with a portfolio of over 12,000 units, we offer hands-on property management and a legacy of building community through exceptional service and thoughtful development.
Skills Required
- Minimum 2 years of related experience preferred
- Valid driver license legally allowing driving for work purposes during working hours
- Bachelor's degree in a related field preferred; equivalent experience considered
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The Company
What We Do
Price Brothers Management Company is a family-owned and operated real estate organization with over 100 years of experience, specializing in property management, development, and construction of residential and commercial spaces, with a focus on building community.
