Overview: We are seeking a meticulous and detail-oriented Data Management Specialist to join our team of customer-obsessed professionals. This role is pivotal in ensuring the accuracy and integrity of customer data, which is used to generate personalized mailings and messages. If you excel in data management, have advanced proficiency in Excel, and are committed to safeguarding sensitive information, this role is for you.
What You'll Do:
- Process and format customer data in Excel, ensuring names, addresses, and other details meet mailing standards.
- Conduct thorough quality checks to ensure data accuracy and completeness.
- Utilize proprietary software to generate printable materials, including envelopes and personalized card messages.
- Manage and organize data sheets, including logging completed work and securely deleting outdated information.
- Identify and recommend process improvements to enhance data accuracy and operational efficiency.
- Collaborate with the inventory team to support mailing operations and ensure readiness of operator kits.
- Adhere strictly to data privacy and security guidelines, particularly when handling personally identifiable information (PII).
What You'll Need:
- High School Diploma or GED equivalent.
- Minimum of 1 year of experience in data management, quality control, or a similar role.
- Proficiency in Microsoft Office Suite, with advanced knowledge of Excel (including macros).
- Familiarity with U.S. postal standards and mailing processes.
- Demonstrated attention to detail and a commitment to maintaining high data integrity.
- Excellent written and verbal communication skills.
- Ability to multi-task and thrive in a fast-paced, dynamic environment.
- Awareness of and adherence to data protection policies, especially when handling Personally Identifiable Information (PII).
Bonus If You Have:
- Experience with database management systems or proprietary data processing software.
- Strong analytical skills with a focus on data-driven decision-making.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- High School Diploma or GED
- Minimum of 1 year experience in data management, quality control, or similar role
- Proficiency in Microsoft Office Suite, advanced Excel including macros (VBA)
- Familiarity with U.S. postal standards and mailing processes
- Demonstrated attention to detail and commitment to data integrity
- Excellent written and verbal communication skills
- Ability to multi-task and work in a fast-paced environment
- Awareness of and adherence to data protection policies when handling PII
- Experience with database management systems or proprietary data processing software
- Strong analytical skills with focus on data-driven decision-making
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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