Our Opportunity
Chewy is seeking a Senior HR Specialist to join our team in Plantation, FL. In this role, you will play a key part in supporting the full employee lifecycle and serve as a trusted resource for our Team Members. We are looking for an HR professional with strong subject matter expertise and a thoughtful, solution-driven approach to improving the employee experience, working in a dynamic and fast-paced environment!
What You'll Do
- Act as a main point of contact for Team Member inquiries, resolving questions via inbound/outbound calls, ServiceNow tickets, and other channels by applying HR knowledge and research
- Provide Tier 1 support across core HR service areas, including benefits, payroll, leaves of absence, and accommodations
- Ensure confidentiality and compliance with all applicable federal, state, and local laws, as well as internal policies and procedures
- Identify key moments in the Team Member experience and partner with leaders to deliver positive and memorable experiences
- Offer feedback and recommendations to improve HR services, programs, and procedures
- Build and maintain Standard Operating Procedures (SOPs), job aids, and other reference materials to support HR operations
- Maintain accurate and organized records, files, and documentation
- Support HR projects and take on additional responsibilities as assigned
What You'll Need
- Bachelor's degree in Human Resources or a related field (preferred), or equivalent experience
- 1+ years of HR experience (HR Generalist experience in a service delivery or operations environment highly preferred)
- SHRM-CP or PHR certification (preferred)
- Experience with HRIS systems such as Workday, ServiceNow, Kronos, or Greenhouse (preferred)
- Proficiency in Microsoft Office, particularly Word, PowerPoint, and Excel
- Strong analytical and problem-solving skills, with attention to detail
- Clear verbal and written expression along with attentive listening
- Highly organized, with the ability to manage time, prioritize tasks, and adapt in a fast-paced environment
- Self-starter capable of working independently and collaboratively in a team setting
- Customer service approach, with a focus on continuous improvement
- Flexibility to adjust your work schedule based on business needs
- Demonstrable ability to handle confidential and sensitive information with discretion
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in Human Resources or a related field
- 1+ years of HR experience in a service delivery or operations environment
- SHRM-CP or PHR certification
- Experience with HRIS systems such as Workday, ServiceNow, Kronos, or Greenhouse
- Proficiency in Microsoft Office, particularly Word, PowerPoint, and Excel
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
