- To ensure continuous communication between the team leader and service controller to maximise the efficient day to day running of the team.
- To ensure KPI management of the team and make adjustments and additions where required.
- To manage third party supplier on site and throughout supply process.
- Ensure high team morale and individual team member acknowledgement is maintained at all times.
- To support the Service Manager for the planning and completion of annual engineer appraisals and training plans in conjunction with company guidelines.
- To be responsible for providing cover for breakdowns and service on customer FLT’s where required.
- To take on any additional duties as required to ensure smooth running of the department & any other duties which arise as a result of the above which are within your capacity skill and expertise.
- Attend all team and individual meets as requested.
- Attend all training as deemed necessary to carry out your responsibilities.
- Ensure on-going self- development commensurate with the position held.
- Ensure that the company standards and policies are maintained, particularly with regards to behavioural and commercial dealings.
- Observe all Health, Safety and Environmental procedures on Company, Supplier and Customer sites.
- Comply with Company Health and Safety policy.
- Ensure all activities meet with our KION Code of Compliance.
Interfaces
Internal:
- Sales
- Service
- Rental
- Workshop
- Management
- HR
- NNC’s
- Basingstoke
External:
- Customers
- Contractors
- Suppliers
Required functional competencies / experience / qualifications
- Recognised engineering qualification
- Strong verbal and written communication skills with internal and external stakeholder
- Being able to understand processes and work in a structured way following defined processes
- IT skills will include a good working knowledge of SAP K1SS, Microsoft Word, and Excel.
- Planning (self-organisation) and organisational skills
- Team player, honest, reliable and approachable
Top Skills
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries.
We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers.
Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis.
No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally.
Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
