Manager, Controls and Issues Advisory

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Controls and Issues Advisory
Manager, Controls and Issues Advisory - Technology & Operations
Who is Mastercard
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realise their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Vocalink Limited (a Mastercard Company) is a technology-driven payment company with a unique position within the UK domestic payments industry. The services Vocalink offers to its customers in the United Kingdom account for 90% of salaries paid, nearly all benefit payments, all cheques cleared and the majority of ATM transactions.
Overview
The Manager, Controls and Issues Advisory - Technology & Operations role within the Controls Office ensures Vocalink Limited's operations are compliant with technology focused policies, procedures and regulations, while also identifying and addressing any control weakness or issues. This involves assessing and supporting the implementation of controls, monitoring their effectiveness and providing recommendations for improvement.
The team is dedicated to ensuring that Vocalink's services remains robust, secure, and seamless for 60+million citizens every day - in numbers, that is 11 billion transactions every year with a value of over £6 trillion.
We are seeking an experienced and highly skilled technology risk and controls practitioner to manage the continuous improvement of controls robustness, and to support the delivery of actions that are required to remediate identified issues.
The successful candidate will have a strong understanding of, and experience in the practical application of, key technology risk, industry frameworks and supporting guidelines, such as COBIT, ITIL, NIST and TOGAF.
The Vocalink Manager, Controls and Issues Advisory, reports to the Director, Controls & Issues Advisory at Vocalink Limited.
Responsibilities
The role holder will support activities within the Controls Office team including:
Analyse existing technology risk focussed controls, identify gaps and provide control and issue advice to 1LOD functions in line with Vocalink Limited's Enterprise Risk Management Framework
Support the implementation of applicable procedures to enable effective 1LOD adoption of Vocalink's control and Issue management policies and processes
Manage and maintain the technology focused Controls Library domain(L1-L3)
Review and approve new controls or changes to existing controls in line with agreed processes
Complete control effectiveness assessments
Investigate and resolve control deficiencies and provide issues triage and submission validation
Recommend and implement improvements to the Technology and Operations control environment
Promote collaborative working relationships with stakeholders at all levels of the organisational hierarchy (function, entity and group).
Present and engage effectively with colleagues across Vocalink and Mastercard
Knowledge Skills and Experience
A strong understanding of relevant industry guidelines aimed at promoting technology risk best practice (such as COBIT, ITIL, NIST and TOGAF).
Understanding of internal controls frameworks
Experience of working in or advising functions such as Technology and Operations on controls and issues management
Experience of managing or participating in the Risk and Controls Self Assessment (RCSA) process ideally in a banking, financial services, IT or payments context.
Experience of working with any of the following disciplines, not necessarily in a financial services environment: Technology (e.g. Hardware and Software engineering), Operations (e.g. incident, change and problem management), Information Security (e.g SOC, vulnerability mgmt. etc), or Operational Resilience (e.g. Third-party management, scenario analysis etc)
Experience of working in 1st or 2nd line risk teams or within 3rd line Internal Audit functions within a financial services environment
Experience of applying operational risk frameworks and understanding of risk assessment methodologies
Ability to communicate effectively with stakeholders of all levels (both written and oral)
Strong analytical, reporting and presentation skills
Ability to remain calm and focused when working under pressure
Ability to prioritise workload to suit business needs
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.