Workshop Supervisor

Job Purpose

To ensure workshop discipline, efficiency, productivity, the timely completion of vehicles, and the highest quality of repair work.

Key Responsibilities

• Ensure clear, accurate, and timely communication between the workshop, parts department, reception, and quality control teams.
• Ensure all labour and material resources used are correctly recorded against each job card.
• Maintain up-to-date progress records for every vehicle undergoing maintenance or repair.
• Maximise technician productivity and workshop efficiency.
• Allocate jobs to available technicians with the appropriate skill level and expertise.
• Assign work in a manner that ensures committed delivery times are achieved.
• Notify the Reception team promptly when promised delivery times require amendment due to additional authorised work, parts delays, technical difficulties, or other unforeseen circumstances.
• Communicate all changes affecting a vehicle to the relevant person or department, including completion times, parts shortages, additional work requirements, warranty claim rejections, vehicle damage, delayed diagnoses, and similar issues.
• Review warranty job cards accurately and in a timely manner, ensuring fault codes and repair descriptions are correctly recorded and the job card is properly closed.
• Monitor technicians' performance, productivity, and efficiency on a daily and weekly basis.

• Track standard repair times and provide feedback to management where such information is missing from manuals or system records.

  
  

Educational Qualifications

• Diploma or Degree in Mechanical Engineering or a related mechanical field.

Work Experience

• 3–5 years of practical experience within an automotive dealership environment, including a minimum of 2 years in a supervisory role.
• 3–4 years of experience working as a Team Leader.

Competencies

• Strong ability to multitask and effectively delegate responsibilities.
• Excellent organisational skills.
• Strong time management skills.
• Proficient in Microsoft Office applications.

Language Requirements

• Excellent written and verbal communication skills in English.
• Fluency in Arabic would be an advantage.