The purpose of this position is to ensure all aspects of work orders across multiple contracts are scheduled, attended and completed at the end of each business day. Ensuring compliance with client, retailer, and AEMO requirements. The role provides day-to-day scheduling, allocation, support and coordination with customers and field teams, contributing to a high standard of work, service quality, and continuous improvement.
Nature of position: Casual / Part-time
Location: Melbourne VIC
Reporting Line: Scheduling & Performance Manager
Key Responsibilities
- Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames
- Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems
- Available on a rotating shift (7:30am–4:30pm) to manage inbound customer calls using client systems
- Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access
- Identify and consolidate data from the client in order to plan and allocate work orders
- Maintain field resource leave requests to ensure adequate resourcing
- Working efficiently with Service Stream and client systems and databases
- Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
- Undertake and complete any other duties as requested by the Scheduling & Performance Manager
- Strong focus on problem solving, compliance and servicing the client’s expectations
Skills and Experience
- Minimum 12 months in a Customer Service, Scheduling or Technical Support role is essential
- Competencies in MS Office suite: Word, Excel, Outlook is essential
- Basic technical knowledge of Electrical Metering work is an advantage
- Excellent organisational and administration skills
- High level attention to detail
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
Skills Required
- Minimum 12 months of experience in a customer service, scheduling, or technical support role
- Competency in Microsoft Office, including Word, Excel, and Outlook
- Excellent organizational and administrative skills
- High level of attention to detail
- Basic technical knowledge of electrical metering work
- Availability for rotating shifts from 7:30 a.m. to 4:30 p.m.
What We Do
Service Stream is an S&P/ASX 300 listed business that specializes in the design, construction, installation, operation, and maintenance of critical assets across Australia's essential infrastructure networks. The company provides integrated end-to-end asset life-cycle services, primarily focusing on the provision of telecommunications and network services to keep Australian communities connected.
