Workplace Services Specialist

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Role:

The Workplace Services Specialist plays a central role in bringing the San Francisco office to life by creating a workplace that is not only seamless and efficient, but also vibrant, welcoming, and deeply connected to our culture. This is more than an operations role; it’s an opportunity to shape the everyday employee experience and make the office a place people genuinely want to be.

As the heartbeat of the office, this person ensures everything runs smoothly—from facilities and vendor coordination to employee support. Partnering with teams across the business, they help design and deliver events, programs, and moments that reflect and reinforce GoodRx’s culture.

This role is perfect for someone who thrives on creating exceptional experiences, anticipates needs before they arise, and takes pride in both the details and the bigger picture. The ideal candidate brings a strong service mindset, creative energy, and a passion for building an inclusive, engaging environment where employees and visitors feel supported, inspired, and connected every day.

Responsibilities:

• Oversee day-to-day operations of the San Francisco office, including facilities, maintenance, seating, access, and overall functionality

• Serve as the primary point of contact for workplace needs, resolving issues and escalating when needed

• Partner with building management and IT to coordinate maintenance and basic workplace troubleshooting

• Identify operational gaps and implement improvements to enhance efficiency and reliability

• Create a welcoming, inclusive, and engaging office environment that brings GoodRx culture to life

• Provide high-quality, responsive support to employees and anticipate workplace needs

• Support onboarding experiences, including seating and new hire setup

• Welcome and assist visitors, candidates, and VIP guests

• Partner with internal teams to coordinate logistics, timelines, and communications

• Manage vendor relationships (facilities, food & beverage, office services) and oversee onsite programs

• Leverage local vendor knowledge to enhance workplace offerings while supporting budget tracking

• Manage seating, occupancy tracking, and workplace requests through systems like ServiceNow

• Maintain accurate workplace data, documentation, and employee resources (e.g., intranet, guides)

• Continuously improve processes, workflows, and tools to enhance the employee experience

• Support workplace initiatives and events using strong organizational and project management skills

Skills & Qualifications:

• 2–3+ years of experience in workplace operations, office management, hospitality, or a related field

• Strong organizational and execution skills with exceptional attention to detail

• Ability to manage multiple priorities independently in a fast-paced environment

• Proactive problem-solver with a solutions-oriented mindset and strong sense of ownership

• Experience coordinating vendors, workplace services, and in-office events

• Strong communication and collaboration skills, with the ability to build relationships across teams

• Passion for delivering high-quality employee experiences with a strong service mindset

• Ability to anticipate needs, take initiative, and adapt in a dynamic environment

• Creativity and enthusiasm for building engaging, culture-driven workplace experiences

• Experience creating and maintaining employee-facing resources (e.g., intranet content, guides, documentation)

• Familiarity with tools such as Google Workspace, ServiceNow, and related technologies

• Knowledge of San Francisco vendors and workplace services is a plus

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

New York Office:

Santa Monica Office:

Other Office Locations:

GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [email protected].

We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or [email protected] addresses.

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.