Workplace Manager

Company Description

Depop is a peer-to-peer circular fashion marketplace where anyone can buy, sell and discover secondhand fashion. Our mission is simple: to make fashion circular by making secondhand as exciting and rewarding as buying new.
Founded in 2011, Depop’s diverse community has helped move resale into the mainstream, where buying secondhand is no longer an alternative, but how people of different ages now engage with fashion. Today, more than 56 million registered users come to Depop to find great value, express their own personal style and give clothes a longer life. We believe that everything you want already exists, and our role is to help people discover it.
Powered by a team of over 500 people, our company is headquartered in London, with offices in New York. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company. For more information, visit www.depop.com
We aim to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users.
We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We’re continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have. If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to [email protected].

The Team

The People & Culture team’s focus is to deliver a mission-driven experience that empowers the People of Depop to do their best work. As Depop executes on its growth strategy, the Employee Communications and Engagement team – including Workplace – ensures employees are aligned, empowered and inspired in achieving Depop’s bold ambition. Our strategy (and the operations that underpin it) ensures Depop can grow scalably by building a culture of high performance and excellence, evolving organisational effectiveness and efficiency, and providing significant growth for our people. All the while, keeping the uniquely Depop employee experience at the centre.
The Role

Depop is seeking a Workplace Manager to lead and scale all aspects of workplace operations and experience across our London HQ and Brooklyn office. This role involves end-to-end ownership of office operations, large-scale workplace programs and team leadership.
You will be responsible for building a high-performing and well-run workplace ensuring operational excellence across facilities, vendors, front-of-house, sustainability and service delivery – while also shaping in-office experiences that support how our teams connect and collaborate.
This role requires an experienced operator, program and team leader who can balance strategic planning with hands-on execution. You’ll bring structure, prioritisation and continuous improvement to a broad and visible function that plays a critical role in Depop’s culture, working closely with senior stakeholders in London and the US.

Key Responsibilities:

Workplace operations & function leadership:

• Own and lead all workplace operations for London HQ, ensuring a consistently high standard across facilities, services, safety and day-to-day office performance.

• Set and maintain operational standards, processes and service levels across workplace, identifying opportunities to improve efficiency, scalability and employee experience.

• Line manage and develop the workplace and front-of-house team, setting clear priorities, driving accountability and building a high-performing function.

• Embed sustainable operations, driving initiatives that reduce environmental impact and circular, low-waste practices across the office

• Act as the primary escalation point for workplace issues, proactively identifying risks and resolving operational challenges with pace and sound judgement.
   

Program & Project Management

• Lead the planning and delivery of complex workplace projects and programs (e.g. office improvements, space planning, new initiatives, vendor transitions), ensuring clear scoping, timelines, stakeholder alignment and execution.

• Establish and embed strong project management practices across the workplace function, including prioritisation,  cost analysis, tracking, reporting and post-project evaluation.

• Partner with senior stakeholders to translate business needs into clear workplace plans, balancing short-term delivery with longer-term strategy.
   

Vendor, Facilities & Service Management:

• Own relationships with key vendors and service providers (facilities, cleaning, security, catering, maintenance), ensuring strong performance, accountability and value for cost.

• Oversee contract management, service reviews and vendor performance metrics, driving continuous improvement and resolving issues effectively.

• Partner with building management and external providers to maintain a safe, compliant and well-functioning workplace environment.

Workplace Experience & In-office Programming:

• Design and deliver workplace programs and experiences that are operationally robust, scalable and aligned to Depop’s culture and business priorities.

• Oversee logistics and delivery of key in-office moments & company events (e.g. All Hands, leadership sessions, team gatherings), ensuring seamless execution through strong planning and coordination.

• Partner with Employee Comms, DEI, Learning & Development, Internal Operations, Executive Assistants and other teams to ensure workplace initiatives are cohesive, intentional and impactful.

Budget, Planning & Continuous Improvement:

• Own and manage the workplace budget, tracking spend, forecasting needs and making informed, cost-effective decisions.

• Use data, feedback and operational insight to identify trends, measure impact and continuously improve workplace performance and experience.

• Build and maintain clear documentation, processes and ways of working that enable consistency, scalability and transparency across the function.

Culture, Collaboration & Global Alignment:

• Build strong relationships with senior leaders and cross-functional partners, acting as a trusted operational partner on workplace matters.

• Collaborate with Workplace teams at a group / parent company level to align on standards, policies and shared initiatives, while tailoring solutions for Depop’s needs.

• Champion a workplace environment that reflects Depop’s values through both operational excellence and thoughtful programming

Skills & Qualities:

• Exceptional project and program management skills, with the ability to bring structure, clarity and momentum to multiple concurrent priorities.

• Passion for creating workplaces that are both highly functional and culturally engaging, and elevate the workplace experience inline with values, brand and business goals.

• Strong operational mindset, with a focus on efficiency, scalability, risk management and continuous improvement.

• Can balance strategic thinking with hands-on execution.

• Excellent communication and stakeholder management skills, with the ability to influence at all levels.

• Calm, proactive and solutions-oriented, with the ability to navigate ambiguity and respond effectively under pressure.

Requirements:

• Ability to work 4 out of 5 days in the London office per week (this is an in-person, workplace-facing role).

• Evidence working on high-impact, strategic workplace projects that support growth

• Flexibility to support key workplace moments, including occasional early starts or later finishes.

• Experienced in using collaboration tools such as Google Suite, Slack, Jira, or similar.

Additional Information

Health + Mental Wellbeing

• PMI and cash plan healthcare access with Bupa

• Subsidised counselling and coaching with Self Space

• Cycle to Work scheme with options from Evans or the Green Commute Initiative

• Employee Assistance Programme (EAP) for 24/7 confidential support

• Mental Health First Aiders across the business for support and signposting

Work/Life Balance:

• 25 days annual leave with option to carry over up to 5 days

• 1 company-wide day off per quarter

• Impact hours: Up to 2 days additional paid leave per year for volunteering

• Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.

• Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant

• All offices are dog-friendly

• Ability to work abroad for 4 weeks per year in UK tax treaty countries

Family Life:

• 18 weeks of paid parental leave for full-time regular employees

• IVF leave, shared parental leave, and paid emergency parent/carer leave

Learn + Grow:

• Budgets for conferences, learning subscriptions, and more

• Mentorship and programmes to upskill employees

Your Future:

• Life Insurance (financial compensation of 3x your salary)

• Pension matching up to 6% of qualifying earnings

Depop Extras:

• Employees enjoy free shipping on their Depop sales within the UK.

• Special milestones are celebrated with gifts and rewards!