Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.
The Operations team at Feedzai is responsible for ensuring the efficiency of the company as whole, by transforming business processes, tools, data & insights, while ensuring great day-to-day work experiences for all other teams and departments.
You:
As part of our Workplace team - Operations, we are looking for an enthusiastic Workplace Manager to join our dynamic team in Porto and help shape the day-to-day experience of Feedzaians. As part of the Workplace team, you’ll play a pivotal role in fostering employee engagement while providing essential operational support across the business. Reporting to the Global Workplace Operations Manager, you’ll oversee everything from office operations and facilities to maintenance and special projects, ensuring a smooth, efficient, and welcoming environment. If you’re a proactive problem-solver who thrives on creating an engaging and inviting workspace, we’d love to have you on board!
Your Day to Day:
- Office management & maintenance
- Serve as the primary point of contact for all building maintenance, office facilities, mailing, supplies, equipment, and vendor relationships.
- Ensure the office is fully operational, addressing maintenance issues promptly, and managing office equipment and supplies efficiently.
- Communication & requests
- Respond to phone and email inquiries or direct them to the appropriate team members, ensuring timely and accurate communication.
- Office operations & procedures
- Oversee office operations, organizing procedures for optimal efficiency and maintaining a productive and well-structured work environment.
- Coordinate with IT to ensure office equipment and technology function smoothly, addressing any issues that may arise.
- Manage office space, office openings, help improving layouts, desk management and promote collaboration among employees
- Clients & visitors management
- Serve as the face of the office at the front desk, welcoming clients, vendors, and visitors with a professional, warm, and inviting attitude.
- Employee experience & onboarding
- Enhance the overall workplace experience by fostering a welcoming, productive, and inclusive environment.
- Participate in the onboarding process for new employees, ensuring they are integrated smoothly into the company's culture and workspace.
- Employee engagement
- Collaborate with the People/HR team to implement and promote engagement plans, fostering employee satisfaction and well-being.
- Assist in the organization of business meetings, special events, and company gatherings, ensuring seamless execution and logistical support.
- Cross-departmental collaboration
- Partner with the Finance team in regards to purchase orders, vendors payments, mail management, signatures
- Work closely with HR to develop, update, and enforce office policies, ensuring compliance and smooth office operations.
- Travel availability
- Be available to travel to other office locations as needed, providing on-site support and guidance for office management in different regions.
You Have & You Know-how:
- Ideally 2-4 years of experience as an Office Manager
- Exceptional customer service and organizational skills
- Ability to multi-task and to work in a fast-paced environment
- Fluency in English (mandatory)
- Good skills in MS Word, Excel
Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
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Feedzai Culture
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://feedzai.com/about-us/privacy/ for more information on how we process your personal data.
What We Do
Feedzai is the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date with a current valuation of well over $1.5B.
Our technology protects 800 million people in 190 countries.
Why Work With Us
We're Free to Shape our Future: We grow at a fast clip and believe no challenge is too big or too small. Our fast-paced and open environment encourages us to lean in, try new things, and discover our potential. We’re empowered to spark change every day, influencing the trajectory of our company and ourselves.
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