Jobs at Feedzai

Lead Feedzai’s global public relations, corporate, brand, customer, market, and internal communications strategy. Responsibilities include media relations, executive thought leadership, reputation and crisis communications, customer announcements, internal culture communications, and agency management. The role partners with executives, HR, content, product marketing, customer marketing, and external stakeholders to strengthen Feedzai’s reputation and communicate its AI-powered financial crime prevention mission.

Lead Feedzai’s global public relations, corporate and brand communications, customer messaging, internal communications, executive thought leadership, crisis communications, and reputation strategy. This hands-on leader will manage agency relationships, secure media coverage, shape executive narratives, support customer and partnership announcements, and strengthen employee engagement and company culture across global markets.

Lead technical presales for Feedzai’s RiskOps platform, partnering with sales teams and financial institutions to understand business and technical needs. Deliver product demonstrations, solution designs, value-driven pitches, RFPs, RFIs, and proposals. Act as a trusted client advisor, coordinate with Product and Delivery teams, translate business needs into technical requirements, and share market feedback. The role is remote with travel of up to 30%.

Designs AI-enabled learning experiences for Feedzai customers, partners, and employees. Responsibilities include creating instructional content, videos, tutorials, certifications, in-app guidance, assessments, and product education journeys; collaborating with Product, UX, Documentation, and SMEs; applying accessibility and inclusive-design principles; using analytics and feedback to improve learning; supporting localization; and developing scalable AI-assisted content workflows.

Manage the LATAM customer portfolio across onboarding, adoption, retention, renewals, and expansion. Monitor customer health and business KPIs, prevent churn, identify upsell opportunities, and present ROI-driven growth plans. Serve as a trusted advisor to executives, lead QBRs, gather customer feedback, and coordinate internal teams. The role requires strong fraud-prevention knowledge, stakeholder management, communication, analytical, commercial, and project-management skills.

Lead global, full-funnel B2B marketing campaigns from strategy through execution. Translate business priorities into audience, messaging, buyer journey, channel, and measurement plans; coordinate Product Marketing, Digital, Content, Sales, and regional teams; monitor campaign and pipeline performance; optimize targeting and messaging; and provide sales enablement to accelerate demand, pipeline, and revenue.

Design, implement, configure, and support enterprise customer solutions using Java, SQL, APIs, messaging, and cloud technologies. Troubleshoot production issues, optimize application performance, lead implementations and go-lives, support integrations and migrations, review solution designs, mentor engineers, and advise customers. Collaborate with product and engineering teams to improve platform capabilities and deliver reliable, scalable solutions throughout the customer lifecycle.

Supports enterprise sales by coordinating security reviews, procurement, commercial requests, client reporting, vendor compliance, and ROI modeling. Builds business cases and financial calculators, translates product usage into value metrics, and helps clients achieve ongoing ROI. Partners cross-functionally with Sales, Legal, Security, Finance, Product, Customer Success, and Delivery to accelerate deal execution, improve adoption, and support retention and expansion.

Leads a distributed team of Risk Consultants, Data Scientists, and Business Analysts across client engagements. Oversees fraud detection strategies, machine learning models, risk logic, data analysis, and analytics integrations for financial institutions. Translates business goals into technical solutions, guides performance improvements, collaborates with Engineering and Product, and develops team talent through coaching and performance management.

Develop and maintain comprehensive automated testing strategies across multiple projects. Build test frameworks, scripts, CI/CD pipelines, quality dashboards, and containerized test environments using Java, Python, Bash, Docker, and Kubernetes. Define API, UI, integration, regression, and end-to-end testing approaches. Mentor engineering teams on Agile quality practices and integrate AI agents, MCP, prompt engineering, and intelligent automation into QA workflows.

Develop and maintain comprehensive automated testing strategies across multiple projects. Build test frameworks, scripts, CI/CD pipelines, reporting dashboards, and containerized test environments using Java, Python, Bash, Docker, and Kubernetes. Evaluate API, UI, integration, regression, and end-to-end testing needs while mentoring engineering teams on Agile quality practices. Integrate AI agents, MCP, prompt engineering, and intelligent automation to improve testing efficiency and code quality.

Develop and maintain automated testing frameworks and scripts across multiple projects. Define test strategies, architectures, and coverage for API, UI, integration, regression, and end-to-end testing. Build CI/CD tooling, quality dashboards, and test environments using Java, Python, Bash, Docker, and Kubernetes. Mentor teams on Agile quality practices and integrate AI agents, MCP, and intelligent automation into quality workflows.

Develop and deploy data science solutions for financial crime and fraud prevention. Responsibilities include understanding, cleaning, validating, and preprocessing client data; engineering features; tuning machine-learning models; optimizing runtime performance; communicating findings; collaborating with client stakeholders and internal teams; and improving data science processes, tooling, and best practices.

Provide advanced technical support for a cloud-based financial crime prevention platform across pre-production and production environments. Own customer incidents, troubleshoot product and infrastructure issues, conduct root cause analysis, coordinate escalations with Engineering, communicate with stakeholders, document resolutions, improve knowledge resources, and translate customer feedback into product requirements. The role also includes mentoring L1 support staff, participating in on-call rotations, and using Shell, SQL, and Python.

Provides advanced technical support for a cloud-based financial crime prevention platform across pre-production and production environments. Owns customer incidents, troubleshoots product and infrastructure issues, manages communications, performs root cause analysis, coordinates escalations with Engineering, documents resolutions, and contributes to knowledge-base improvements. Uses Shell, SQL, and Python, mentors L1 support staff, and joins an on-call rotation after 3–6 months.

Provide technical customer support for a cloud-based financial crime prevention platform across L1-L3 escalation levels. Troubleshoot product and infrastructure issues, manage incidents within SLAs, conduct root-cause analysis, coordinate with Engineering, document resolutions, improve knowledge-base content, and translate customer feedback into product enhancements. The role uses Shell, SQL, and Python, requires participation in an on-call rotation, and includes mentoring junior support staff.

Manages global analyst relationships, briefings, evaluations, market research, and analyst-facing content. Develops positioning and messaging with Product Marketing and Product Management, tracks market trends and competitive insights, and enables Sales and Marketing teams to use analyst findings effectively. The role requires strong financial services experience, knowledge of fraud or AML, project management, communication, and cross-functional collaboration skills.

Lead global, full-funnel B2B marketing campaigns from strategy through execution. Translate business priorities into audience, messaging, buyer journey, channel, and performance plans; coordinate Product Marketing, Sales, Digital, Content, Creative, Regional, Partner Marketing, and ADR teams; monitor campaign and pipeline performance; optimize execution; create sales enablement; and present results, risks, and recommendations to senior stakeholders.

Lead and mentor a high-performing engineering team, ensuring alignment between engineering outcomes and business goals while fostering technical excellence and collaboration.

Join Feedzai's Internship Community by submitting your resume. Engage with training, shadow colleagues, and start working on projects to gain experience.