Workplace Experience Manager

Looking for a role that will have a meaningful impact on Workplace Management?
We are looking for an individual to deliver an outstanding and dynamic workplace experience for our International Headquarters, in London.
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

Our goal is to provide a consistent 5-star environment for employees and guests who visit our London office.

This role will ensure a safe, secure, productive, and inclusive environment while leading and developing the London workplace team. The Manager will ensure the successful implementation of service delivery programs, manage key service vendors, and foster strong cross-functional relationships. Initially focused on London, there may be opportunities to expand the role internationally as processes are established.

What you’ll be doing:

Workplace Experience

• Deliver an exceptional employee experience at Markel's International HQ in London.
• Implement structured workplace programs to align service delivery with company goals.
• Manage and enhance the delivery of workplace events to foster community and engagement.

Team Leadership

• Lead, develop, and coach the workplace team, fostering professional growth and talent elevation.
• Build an environment of accountability, where team members are empowered to make decisions and solve problems independently.

Vendor Management

• Oversee vendor management, including cleaning, catering, M&E, and FOH services, ensuring exceptional 5-star delivery & cost efficiency.
• Drive innovation through vendor partnerships, leveraging technology and service enhancements.

Workspace and Service Delivery

• Oversee space utilization, allocation, and workspace management at HQ.
• Manage and implement desk and meeting room booking systems, ensuring optimal use of space.
• Oversee the full lifecycle of workplace requests, identifying areas for process improvement and automation.
• Ensure scalable workplace standards are in place to support future growth and expansion.

Stakeholder Relations

• Build strong relationships with internal stakeholders across all levels, ensuring alignment with workplace strategies.
• Collaborate with landlords and sub-tenants to ensure smooth operations and integration of services.
• Act as an advisor to stakeholders, providing insights on how workplace initiatives align with overall business strategy.

AI and Technology Integration

• Identify and implement AI and technology solutions to enhance the employee experience and streamline service delivery.
• Automate repeatable tasks where possible, ensuring operational efficiency and optimization.

Finance Management

• Oversee vendor budgets and assist with long-term budget planning.
• Monitor and report on actual spend versus forecast, ensuring financial discipline.
• Drive cost-efficiency while maintaining high standards of service delivery.

Sustainability

• Ensure the workplace team operates within the framework of sustainability and the Responsible Business Code.
• Propose and implement initiatives that align with Markel’s sustainability goals.

Our must-haves:

• Experienced in workplace management and leading high-performing teams.
• Proven ability to deliver 5-star service in a fast-paced, international business environment.
• Strong background in managing vendors, contracts and budgets
• Proficiency in occupancy planning
• Health & Safety qualification preferred

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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