Workout Team Specialist

Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

Role and Responsibilities:

• Work directly with financially distressed customers.
• Evaluate the customer’s situation against our possible remedies.   
• Negotiate with customer to keep loan active and prevent loss for the company and for the customer.
• Process and follow up on the workout remedy plan until completed, which may possibly include the entire reinstatement process of repossessed collateral or an extension.
• Meet monthly productivity and quality goals.
• Comply with all federal and state specific laws that regulate collections and servicing activities.

Qualifications and Education Requirements:

•  HS Diploma or GED required (some college coursework a plus) followed by a minimum of three years of Financial Services experience, ideally in auto finance or an installment loan portfolio.  Collection experience is a plus.
• Experience in a fast-paced environment.
• Working knowledge of Word and Excel /Google Suite.
• Able to master use of web-based system of record (LoanPro) – Training Provided.
• Strong communication skills both verbally and written as roles are a combination phone and communicating through chat and email.  Bi-Lingual English/Spanish a plus.
• Excellent “people” skills and a strong customer service attitude.
• Demonstrates problem solving ability.
• Ability to express empathy and unconditional positive regard as you will be dealing with distressed consumers.
• Ability to learn new processes.
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.

Preferred Skills:

• Auto finance experience.
• Installment loan portfolio.
• Collection experience.
• Bi-Lingual English/Spanish a plus.

Benefits: 

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year 
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefit

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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