CarOnSale is a start-up in the heart of Berlin. As a tech company, we have made it our mission to enable smooth digital processes in the automotive trade across Europe. Join us and develop new, innovative solutions for the B2B sector.
For our Engineering Team based at our HQ in Berlin, we are looking for a Working Student for Technical Support.
This role is only for someone enrolled in a University in Berlin and living here.
Your tasks:
- Providing first-line support (in English and German) for internal enquiries on technical and product issues, ensuring the problem is escalated to the right person or team
- Identifying the right questions to ask, making sure that the relevant information is captured with the request, and further assisting product managers by creating support tickets
- Helping to shape and refine the tech support process by documenting common problems and solutions and creating/maintaining training material
- Creating a monthly report with insights into support cases
- Conducting manual testing of our products, capturing and escalating any bugs found, whilst also helping to develop manual testing scripts.
Your profile
- Enrolled full-time student in Berlin for at least one more year, studying business informatics, computer science or a comparable course.
- You speak fluent German and English (C1) for direct communication with stakeholders and internal customers
- Capable of working independently with a structured approach, and able to familiarize yourself effectively with our business model and product line
- Ability to quickly understand technical contexts and identify optimisation potentials in both our product and our processes
- Strong communication skills, and comfortable presenting to a range of audiences, both technical and non-technical
- You have strong writing skills to produce meaningful training texts
Nice to have:
- Previous experience in a support role, ideally working with product teams
- Some understanding of web development may be helpful, but this is not a coding position
- Experience with Salesforce or other CRM systems
- An interest in the automotive industry
Why COS?
- First things first: You’ll be taken seriously from day one and will play an important role in our mission, because we want to disrupt Europe’s automotive market together with you
- Growth and development: benefit from a detailed on-boarding program, systematic feedback cycles and individual coaching
- Your gear, your choice: you will be provided with a MacBook or Windows laptop and all the hardware and software you need to work
- Become a COSie: be part of a motivated team with ambitious goals and enjoy lots of fun, lots of awesome team events and a unique COS team spirit
- Truly diverse and inclusive: Diversity is important to you? It is important to us too! Diversity in which everyone feels comfortable, is absolutely central to us
What We Do
Our vision is to make automotive wholesale frictionless across Europe. We developed an innovative marketplace to connect buyers and sellers. We are ambitious, digital and reliable. We are committed to provide our customers with the easiest, most profitable and personal solution.
Together with our ambitious team, we set new standards in the remarking of used cars. We are looking for talents who believe in our vision and support us in the digitization of automotive wholesale. If you are looking for a place to realize your full potential and grow beyond your limits - COS is your place!
CarOnSale (Castle Tech GmbH)
Hauptstraße 27
Haus 9 Aufgang N
10827 Berlin
Managing Director: Tom Krüger
Phone: +49 30 311 96 400
E-Mail: [email protected]
Registry court: Charlottenburg Local Court (Berlin), HRB 213350 B
Sales tax identification number according to §27a Umsatzsteuergesetz: DE320199054 Tax number: 241/123/11331
Privacy policy
https://www.caronsale.com/de/datenschutz