As a Working Student in our CX Field Operations team, you will support the customer allocation process for our Professional Services department.
Acting as a key interface between our Sales and Implementation team, you will ensure all customers are assigned to the right project manager to guarantee a seamless onboarding experience. Your responsibilities will include coordinating customer handovers, maintaining accurate allocation records, data analysis and assisting with the optimization of our operational processes.
Key Responsibilities:
- Review project handover details submitted by Sales in Salesforce
- Allocate new customer projects in Rocketlane, our project management tool, on a daily basis
- Assign projects to Implementation Managers or Project Managers based on specialist skillsets, project requirements, and current capacities
- Monitor and report on incorrect or incomplete handovers, ensuring issues are addressed promptly
- Reallocate projects in cases of team member absences, leaves, or customer complaints to maintain smooth project delivery
- Maintain oversight of general team capacities and support capacity planning and reporting
- Coordinate closely with Sales and Implementation teams to clarify missing information or special requirements
- Support the optimization of current processes and interdepartmental communication to improve overall project handover and allocation efficiency
- Maintain accurate records of all project allocations and update relevant systems accordingly
Requirements:
- Currently enrolled as a student, ideally in Business Administration, Economics, Management, or a related field
- Data-driven and diligent in handling information
- Strong organizational skills and attention to detail
- Proactive, reliable, and a team player
- Comfortable working with spreadsheets, experience with CRM tools (e.g., Salesforce, Zendesk, or similar) is a plus
- Fluent in English; additional languages are a plus
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:
- International team from all over the world, with the flexibility to work from any of our 7 offices across Europe
- Choose a subsidy for public transportation or a gym membership
- Enjoy stylish, open office spaces with coffee, drinks, snacks, and fresh fruit in every central location
But we even go beyond of that - we want to guarantee your continuous growth:
- Continuous feedback and acknowledgement with your manager in weekly 1:1s
- Build connections through our strong internal student network and regular meet-ups with colleagues from different departments
- Join our in-house knowledge-sharing sessions, internal buddy program, and work productively with the latest hardware and tools (Apple, Slack, etc.)
Personio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Personio and has not been reviewed or approved by Personio.
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Parental & Family Support — Generous family leave, childcare support, family medical leave, and company‑sponsored family events are provided. Mental‑health coverage with therapy and psychiatry access through Spring Health, plus life and vision insurance contributions, deepen family support.
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Retirement Support — A U.S. 401(k) is offered with a company match up to 5%, strengthening long‑term savings. This adds meaningful value to total rewards for employees planning for retirement.
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Equity Value & Accessibility — All employees participate in pre‑IPO equity, with a global program revamped in 2025 and RSUs rolling out internationally. These changes aim to make ownership more competitive and tax‑efficient across markets.
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What We Do
We believe small and medium-sized organizations are the backbone of global economies, and their most valuable asset is the people they employ. But many of their HR teams are held back by complicated, time-consuming processes and admin. We’re changing that with our all-in-one HR solution that transforms the way millions of people experience work every day. At the core of our people-focused product are the individuals who craft it: We proudly identify as Personios. As we build on our success as Europe’s leading HR platform for SMEs, we are looking for the brightest minds to bring their own innovative ideas to the table. When you join our team of 1800+ across Europe and the US, you’ll have an impact from day one – for our 15,000 customers and the 1.5 million employees we serve.
Why Work With Us
Personio is one of the most valuable tech startups in Europe, but we're just getting started with revolutionizing HR for the 1.7 million small and medium-sized organizations still stuck in the spreadsheet era. Now we need your experience scaling tech companies to take us to the next level.
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