Workforce Planning Manager

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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SUMMARY
The Workforce Manager is responsible for managing and optimizing the staffing process within the organization. This role involves forecasting staffing needs, developing schedules, monitoring real-time operations, and analyzing workforce data to ensure optimal staff utilization and productivity. The Workforce Manager works closely with various teams to align workforce strategies with business objectives and improve operational efficiency.

Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $130,000.00-$135,000.00

Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s)

Forecasting and Planning:

• Analyze historical data, trends, and business forecasts to determine future staffing requirements.
• Develop short-term and long-term workforce plans that align with business goals.
• Identify potential gaps in staffing and create contingency plans to address those needs.
• Partner with HR and TA to determine and advise the right FT/PT mix and staffing model for our accounts to help ensure staffing needs are met and efficiencies with labor costs.
• Support new deal creation to determine optimal staffing model(s) to deliver on client needs and proforma success.

Scheduling:

• Design and create employee schedules to meet business needs while considering labor laws, employee preferences, and budget constraints.
• Optimize scheduling to reduce costs while maintaining service levels and productivity targets.
• Manage shift rotations, time-off requests, and ensure sufficient staffing during peak times.

Real-Time Management:

• Monitor live operations to ensure adherence to schedules and adjust as needed. Manage unexpected absences, volume changes, or operational issues in real-time to minimize disruption.
• Communicate with team leaders and staff to address any immediate staffing needs or changes.

Reporting and Analysis:

• Generate regular reports on key workforce metrics, including productivity, efficiency, and labor costs.
• Analyze performance data to identify trends, issues, and opportunities for improvement.
• Provide actionable insights and recommendations to optimize workforce strategies and support business goals.

Collaboration and Communication:

• Work closely with department managers, team leaders, Finance and HR to understand staffing needs and provide solutions.
• Lead discussions regarding workforce performance, trends, and improvement strategies.
• Communicate changes in staffing plans or schedules to relevant stakeholders.

Compliance and Best Practices:

• Ensure compliance with labor laws, company policies, and industry standards.
• Stay up to date with best practices in workforce management and implement new tools and technologies when appropriate.
• Maintain accurate records of attendance, overtime, and scheduling changes.

QUALIFICATIONS

Education:

• High School Diploma Required; Bachelor’s degree in Business Administration, Human Resources, or a related field (or equivalent experience) preferred.

Work Experience:

• Minimum of 5 years direct experience in workforce management, scheduling, or a similar role.

Knowledge & Skills:

• Experience with Legion
• Experience in industries like retail, hospitality, or healthcare desired.
• Knowledge of labor laws and regulations.
• Experience with data analysis and reporting tools.

• Strong analytical skills with the ability to interpret data and make data-driven decisions are required.
• Excellent organizational and multitasking abilities.
• Proficiency in workforce management software and tools.
• Strong communication and interpersonal skills to collaborate with teams and stakeholders.
• Self-started with the ability to work under pressure and handle real-time operational issues effectively.

SCOPE

Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility:

The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.