Fraud Operations Specialist

Posted 6 Hours Ago
Hiring Remotely in Las Vegas, NV
Remote
Entry level
Fintech • Payments • Business Intelligence • Financial Services
Sunbit the buy now, pay later solution built for local service providers and retailers.
The Role
The Fraud Operations Specialist role involves detecting and preventing fraud, reviewing identification documents, and verifying customer identities. Responsibilities include analyzing fraud cases, advising victims, managing escalated customer calls, and adhering to compliance regulations while maintaining excellent customer service.
Summary Generated by Built In

JOB TITLE: Fraud Operations Specialist

LOCATION: Las Vegas, Nevada (on-site)

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

We are seeking a detail-oriented and results-driven Fraud Operations Specialist to join our team in Las Vegas, Nevada. You will play a crucial role in protecting our company and customers by identifying and preventing fraudulent activity within our installment loan and Sunbit card programs. Our team and this role spends Monday through Friday each week working together in-person, in our Las Vegas HQ office.

Requirements

What You’ll Be Doing:

  • Detect and prevent fraudulent and high-risk card applications, installment loan accounts, and merchant activity 
  • Review and analyze identification documentation for authenticity and accuracy 
  • Thrive in a fast-paced environment balancing the need to support inbound and outbound call volume while meeting production and quality goals 
  • Verify true customers, identify fraudsters, and advise victims accordingly 
  • Interview victims of fraud to gather all necessary facts for a fraud case and make recommendations for protective measures 
  • Process fraud referrals, manage escalated calls, and provide support for the Customer Care team 
  • Navigate multiple computer system windows, applications, and utilize search tools to research 
  • individuals and merchants 
  • Respond to fraud alerts and consumer statements on customer reports 
  • Adhere to and comply with applicable federal and state laws as well as company policies and procedures 
  • Gather, log, and track information to determine impersonation and potential fraud rings 
  • Provide excellent customer service and effectively communicate with customers, victims, suspects, merchants, and financial representatives 
  • Specialist may create and maintain fraudulent activity logs/records, interpret data, identify trends and produce reports for management and business partners 

What You Bring to the Table:

  • Critical Thinking & Problem Solving: Demonstrated ability to identify problems, analyze information, and develop effective solutions while considering potential risks
  • Communication Skills: Excellent written, verbal, and interpersonal communication skills for clear and concise reporting and collaboration
  • Attention to Detail: Proven ability to identify inconsistencies, anomalies, and potential red flags in data and transactions
  • Judgment & Decision-Making: Capacity to exercise sound judgment and make accurate decisions based on available evidence
  • Reliability & Accountability: Strong work ethic with a proven record of excellent attendance and adherence to workplace policies
  • Fraud Experience: Prior experience in fraud detection, prevention, or investigation

The Perks: 

  • Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) 
  • Mission driven + empowered + collaborative
  • Competitive pay and stock options
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • 401K Plan with Matching 
  • Cell Phone Stipend 
  • Casual Dress
  • Open door policy / Open office floor plan
  • Team based strategic planning + Team owned deliverables

Cultural Competencies for Success at Sunbit:

  • Serve others before self - Service oriented mindset
  • Own the impact - Strong organizational and time management skills with the ability to prioritize effectively
  • Connect genuinely - Engage and build strong relationships with key stakeholders and other teams across the organization.
  • Act fast - Thrive in a fast-paced environment while maintaining high level of support
  • Include always - Work closely with Account Coordinating team and actively welcome peers within the organization
  • Innovate for good - Continuously help our internal team create efficient processes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

IND1

#BI-Remote

#LI-Remote

What the Team is Saying

Jason Beltran
The Company
HQ: Los Angeles, CA
480 Employees
Hybrid Workplace
Year Founded: 2016

What We Do

Sunbit is the preferred buy now, pay later technology of service providers and retailers fulfilling the needs of thousands of local communities. Sunbit eases the stress of buying everyday things by offering access to fast, fair and transparent payment options to people across the credit spectrum. Sunbit technology is offered in-store and online through more than 7,300 locations, including 1 in 4 auto dealership service centers, optical practices, dentist offices and specialty health care services. Payment options through Sunbit can be found at these establishments www.sunbit.com/shop-directory

Loans are made by Transportation Alliance Bank, Inc., dba TAB Bank, which determines qualifications for and terms of credit.

Why Work With Us

Sunbit technology is used to reduce the stress from daily purchases by helping shoppers realize the full potential of their buying power while providing local businesses with tools to sell easier. With experts in machine learning, retail, and financial services, we’re trailblazing new technology that helps lenders open the door to fair financing.

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Sunbit Inc. Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

LA - Operations & Sales roles in office Mon-Thurs Las Vegas - 100% onsite Bay Area - Satellite Office / Available when needed

Typical time on-site: 4 days a week
HQLos Angeles, CA
Las Vegas, NV
San Ramon, CA
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