Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
As a Workforce operation Specialist, you will be the architect of our high-volume workforce lifecycle, specifically focusing on the strategic acquisition and engagement of Helpers and Drivers. Your mission is to build a robust talent pipeline that balances speed and scale with high-performance standards. t, you will lead initiatives to improve workforce quality (High PPH/Low Damage) and foster long-term engagement with our top-tier performers.
What You Will Do
- Strategic Workforce Acquisition & Growth
- Capacity Alignment: Partner with the Logistics and Planning teams to "right-size" the workforce, ensuring the talent pipeline matches operational demand and turnover forecasts.
2. Quality Governance & Performance Management
- Recruitment Quality: Implement rigorous selection criteria to identify "Quality Workers" likely to deliver high PPH (Parcel Per Hour) and maintain low damage rates.
- Funnel Optimization: Design a top-notch acquisition funnel that minimizes friction for users while effectively filtering out ineligible candidates to safeguard the workforce
3. Onboarding & Worker Education
- Streamlined Onboarding: Manage the onboarding execution team to ensure a seamless "Sign-up to Shift" transition, improving first-day show rates.
- Educational Programming: Create and deliver online training materials and offline briefings to educate workers on platform guidelines, safety SOPs, and operational best practices.
- Process Improvement: Continuously identify bottlenecks in the worker journey and collaborate with cross-functional teams to resolve them.
4.
- Quality Worker Retention: Develop engagement programs specifically designed to retain high-performing workers and improve their lifetime value on the platform.
Basic Qualifications
- At least 1 year of experience in handling on-site worker onboarding, attendance, and shift scheduling.
- Strong communication and interpersonal skills.
- Strong sense of responsibility and ownership.
- fluent english
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Skills Required
- At least 1 year of experience in handling on-site worker onboarding, attendance, and shift scheduling
- Strong communication and interpersonal skills
- Strong sense of responsibility and ownership
- Fluent English
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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