Jobs at Coupang

Leads US transfer pricing operations, transactional planning, intercompany pricing, intellectual property and financing strategies, controversy support, APA/MAP matters, global compliance, and external advisor management. Partners with global teams and business leaders to operationalize transfer pricing policies, mitigate tax risks, support audits, and maintain documentation. Also contributes to international tax planning, restructuring, compliance, ASC 740 and FIN 48 analyses, tax provisions, and transfer pricing reserves.

Provides end-to-end, concierge-level travel planning and VIP support for C-suite executives and key stakeholders. Coordinates complex itineraries, destinations, transportation, protocols, meetings, disruptions, and confidential information across global time zones. Serves as the US corporate travel subject matter expert while helping build policies, reporting, booking tools, supplier relationships, and a US travel management program.

Leads Coupang’s Application Infrastructure platform organization, overseeing strategy, roadmaps, execution, adoption, and cross-functional alignment. Builds and retains high-performing engineering teams while advancing scalable OLTP, messaging, caching, and common data services. The role requires deep distributed-systems expertise, hands-on technical leadership, organizational development, and delivery of secure, reliable, high-performance infrastructure.

Provide legal support for global technology and commercial transactions, including drafting and negotiating contracts. Advise business partners on AI, robotics, automation, cloud computing, information security, software licensing, and contractual matters. Develop technology vendor legal-risk frameworks, oversee compliance, collaborate with procurement, finance, technology, privacy, and security teams, manage projects, and supervise outside counsel.

Leads cross-functional programs that build AI-driven intelligence products for customer trust, pricing, commercial performance, and market monitoring. Designs automated detection, investigation, task-generation, executive reporting, and prioritization systems. Scales AI agent and copilot adoption across discovery, analysis, reporting, and workflow orchestration while partnering with Product and Engineering.

Manages customer activation and growth programs across CRM and multiple marketing channels. Designs, launches, analyzes, and optimizes campaigns for customer acquisition, category penetration, and reactivation. Uses experimentation and consumer insights to identify scalable growth opportunities, partners with Product, Analytics, Finance, and Marketing teams, and establishes ROI governance for sustainable customer growth.

Lead Coupang Taiwan’s customer returns product roadmap, covering returns, cancellations, exchanges, efficiency improvements, and AI/LLM-powered features. Own product development from conception through launch and iteration, using customer insights, analytics, experimentation, and A/B testing to prioritize initiatives. Partner with engineering, ML, UX, analytics, and operations teams across global locations to deliver measurable improvements in customer resolution experiences and business outcomes.

Own the technical strategy and architecture for Coupang Play’s advertising platform. Design, build, and optimize ultra-low-latency distributed systems for ad delivery, impression tracking, and monetization at massive scale. Lead cross-team solutions for high-concurrency live sports advertising, collaborate with Product, Ad Operations, Finance, and Legal, and improve engineering productivity through AI. The role requires backend expertise in distributed systems, cloud infrastructure, and ad-tech or monetization platforms.

Arranges and optimizes linehaul truck operations, coordinates with fulfillment centers, hubs, camps, and vendors, analyzes transportation service performance, manages route and vendor operations and settlements, and drives process improvements. The role also develops logistics initiatives, monitors metrics, reports to management, and supports transportation systems and data analysis.

Lead the technical strategy and architecture for Coupang Play’s advertising and monetization platforms. Design and optimize highly available, ultra-low-latency distributed systems for ad delivery, tracking, and monetization at massive scale. Provide organization-wide technical leadership, mentor engineers, lead architecture reviews, and partner with Product, Ad Operations, Finance, Legal, and client engineering teams to deliver reliable, compliant solutions.

Lead Coupang’s product compliance onboarding review team in Taiwan. Oversee workflows, supplier credentials, product classification, and regulatory checks; translate regulatory updates into procedures and training; coordinate stakeholders; resolve escalated compliance issues; optimize onboarding operations; and partner with product teams on related projects. The role requires strong regulatory knowledge, leadership, communication, problem-solving, Mandarin and English fluency, and advanced Excel Pivot skills.

Build AI-powered investigation systems, agent-based workflows, detection and risk analytics, scalable data and signal pipelines, and production AI services. Responsibilities include developing machine learning and anomaly detection capabilities, feature engineering, distributed APIs and backend systems, human-in-the-loop review, system monitoring, and improving the reliability and quality of AI-driven workflows.

Recruit top talent for Coupang by managing recruiting portfolios, engaging candidates, gathering market intelligence, advising stakeholders, and improving recruiting practices. Use data-driven methods to meet hiring objectives, build partnerships, solve problems creatively, and support hiring across a rapidly growing e-commerce organization.

Leads public relations and external communications for Coupang Play, including media relations, press engagement, strategic messaging, issue management, crisis communications, reputation management, and stakeholder alignment. Develops press releases and media-facing content, builds journalist relationships, monitors domestic and international media trends, and coordinates rapid responses to negative issues and inquiries.

Design, deploy, and optimize large-scale machine learning models, ranking algorithms, and ad optimization systems for Coupang’s advertising platform. Architect scalable, low-latency ML infrastructure, develop targeting, bidding, CTR/CVR prediction, and relevance solutions, and lead cross-team technical initiatives. Mentor engineers, maintain code and reliability standards, and collaborate with product, data science, and business teams to deliver advertising features.

Own the vision, strategy, roadmap, KPIs, and lifecycle for pricing products serving millions of catalog items and competitor pricing data points. Lead product development from ideation through launch, identify growth opportunities, define requirements and success metrics, and collaborate with engineering, data science, operations, and business teams. Mentor junior employees and influence cross-functional stakeholders in a data-driven e-commerce environment.

Designs and implements enterprise security architectures and scalable security platforms focused on IAM, authentication, authorization, cryptography, credential management, and data protection. Partners with engineering and infrastructure teams on secure system design, develops Python-based automation, reviews architectures, evaluates technical risks, and advances access governance and security best practices across cloud-native distributed systems.

Support cybersecurity governance, risk management, and compliance programs across the enterprise. Conduct technical risk assessments, maintain security risk registers, track remediation, prepare audit evidence, monitor regulatory requirements, update policies, and produce executive GRC metrics. Collaborate with security, IT, engineering, legal, privacy, and other stakeholders on compliance with Korean regulations and international frameworks including ISO/IEC 27001 and NIST CSF.

Leads and scales Coupang’s Data Ingestion & Analytics Platform team. Responsibilities include hiring and mentoring engineers, guiding technical and design decisions, managing complex technical projects, partnering with product, data science, and business stakeholders, prioritizing platform capabilities, and owning high availability and SLAs for high-volume ingestion services. The role requires deep expertise in data warehouse engineering, SQL, ETL, relational and NoSQL databases, and analytics infrastructure.

Leads IT governance, portfolio management, PMO processes, and enterprise Rhythm of Business activities. Establishes governance frameworks, planning cadences, performance metrics, executive reporting, and risk and compliance processes. Oversees strategic technology initiatives, tracking milestones, dependencies, issues, and delivery performance while driving cross-functional alignment, operational efficiency, and continuous improvement across a global technology organization.