Jobs at Coupang

Leads cybersecurity and AI risk governance, control frameworks, enterprise risk registers, continuous monitoring, remediation workflows, and executive reporting. Partners with engineering, assurance, architecture, and AI GRC teams to improve risk visibility, harmonize standards, and strengthen accountability. Manages and mentors a Security GRC team while influencing senior stakeholders and risk owners. Requires deep cybersecurity governance expertise, experience with risk methodologies and control effectiveness, and familiarity with cloud, application security, and modern security controls.

Develop and operationalize continuous cybersecurity risk management, including data-driven risk models, telemetry, dashboards, risk registers, control governance, and residual risk monitoring. Translate technical security signals, vulnerabilities, and control performance into business risk insights. Partner with AI GRC, security engineering, architecture, assurance, and engineering teams to improve governance, automate monitoring, identify systemic weaknesses, and drive measurable risk reduction.

Leads regional fulfillment and logistics operations, ensuring safety, delivery performance, customer quality, and cost efficiency. Drives process improvement through supply chain data and KPI analysis, forecasts capacity, mitigates risks, and presents insights to executives. Manages complex cross-functional logistics initiatives and develops operations leaders across frontline and corporate teams.

Architect and build a highly scalable AI inference gateway supporting machine learning and generative AI workloads. Lead development of routing, traffic management, load balancing, caching, security, observability, and multi-tenant platform capabilities. Establish technical roadmaps and infrastructure standards across cloud and on-premises environments, optimize performance and reliability, investigate production issues, lead architecture reviews, and mentor engineers across teams.

Leads Coupang’s data privacy, information security, and cloud service compliance programs. Responsibilities include developing compliance strategies, conducting gap analyses, driving remediation, maintaining monitoring checklists, overseeing cloud compliance, analyzing regulatory changes, reporting compliance posture to executives, partnering with technical and business teams, and mentoring the compliance team.

Own seller-focused financial product initiatives from concept through launch and post-launch iteration. Understand sellers’ cash-flow challenges, use research, data, feedback, and experimentation to guide decisions, and collaborate with engineering, design, data science, and operations teams. Partner with finance, accounting, risk, legal, and compliance stakeholders to deliver scalable, compliant solutions that improve seller cash flow and business growth.

Partners with senior leadership through executive support, calendar and meeting management, communication coordination, and action tracking. Leads cross-functional administrative and operational programs involving relocation, travel, budgets, office operations, vendors, and organizational events. Manages budgets and expenditures, improves operational efficiency, supports employee engagement and culture initiatives, oversees vendors, and leads a team of executive assistants.

Lead global executive recruiting for technology leadership roles across South Korea, Singapore, India, and the United States. Partner with senior executives, develop targeted search strategies, build talent pipelines through direct sourcing, assess candidates, influence offers, support relocation, and improve recruitment processes. The role requires strong executive communication, strategic judgment, data-driven recruiting, and experience hiring in high-growth or tier-one internet companies.

Lead category growth programs in Taiwan by defining growth vision, scaling initiatives, creating roadmaps, and driving cross-functional alignment across business, marketing, pricing, finance, and brand teams. Monitor performance, resolve issues, develop category scorecards, analyze operational metrics, and present recommendations to stakeholders and senior leadership. The role focuses on improving availability, pricing, delivery experience, customer acquisition, engagement, and profitability.

Manage partner banks, merchants, media agencies, and other external collaborators to execute payment-related promotions and e-commerce marketing campaigns. Coordinate with internal teams, oversee campaign launches and promotional visibility, maintain credit card BIN pools, support payment system updates, and drive GMV and brand awareness. The role requires strong project management, stakeholder communication, analytical ability, and Chinese and English fluency.

Owns corporate FP&A relationships, consolidates and challenges business-unit forecasts, maintains weekly forecasting models, and analyzes KPIs, revenue, GMV, profitability, risks, and opportunities. Supports company-wide planning, budgeting, and forecasting; prepares executive reports; partners with Data Analytics; resolves data issues; influences stakeholders; and improves reporting and forecasting processes through automation.

Leads Coupang’s Taiwan logistics infrastructure expansion, including network planning, real estate and land acquisition, permitting, construction, engineering, warehouse automation, procurement, and launch readiness. Owns multi-million-dollar CAPEX/OPEX budgets, capacity planning, regulatory compliance, contractor and vendor oversight, and multidisciplinary teams across greenfield and brownfield facilities. Requires extensive logistics or industrial expansion leadership, technical expertise in warehouse launches and automation, financial modeling skills, and fluency in English and Mandarin.

Provides legal support for global technology and commercial transactions, including drafting and negotiating contracts, advising on AI, robotics, cloud computing, information security, and software licensing, and managing technology vendor legal risks. Partners with Procurement, Technology, Finance, Privacy, and Information Security teams, develops contracting standards and risk frameworks, oversees compliance, manages projects, and coordinates outside counsel.

Lead end-to-end analysis of supply chain and inventory optimization problems using SQL, Python, R, visualization, simulations, and analytical models. Build scalable dashboards, KPIs, reporting, forecasting, and decision frameworks; perform root-cause and scenario analysis; partner with Product, Engineering, Supply Chain, and business stakeholders; influence senior leadership; and mentor analysts.

Own Coupang Taiwan’s creator and affiliate partnership ecosystem, including partner acquisition, engagement, retention, monetization, commission structures, campaigns, and payment operations. Develop ecosystem strategy, manage creator and affiliate relationships, establish scalable operating processes, analyze performance data, and influence product, marketing, finance, legal, and operations teams to drive revenue and business growth.

Analyze customer and ecommerce behavior data to create customer experience metrics, actionable insights, and recurring business reports. Collaborate with product, design, engineering, and program teams to support data-driven decisions. The role requires expert SQL, big data and BI tool experience, strong communication, critical thinking, and thought leadership in ecommerce and fulfillment analytics.

Lead the design and execution of learning and development programs for linehaul, driver fleet, and sortation operations. Establish onboarding, skills, safety, and recurrent training frameworks; measure effectiveness through KPIs and ROI; improve operational readiness and safety. Manage and mentor L&D specialists and trainers while delivering high-stakes training, conducting audits, and creating training content.

Leads pricing effectiveness audits, benchmarks comparable sellers, analyzes root causes of pricing failures, and partners with stakeholders on remediation. Develops audit SOPs, improves templates and processes, conducts quality reviews, documents corrective actions, shares best practices, and manages related financial programs. Requires strong process, operations, audit, policy, Excel, and analytical skills, with SQL and Power BI preferred.

Own the strategy, roadmap, and end-to-end execution of internal finance and accounting platforms. Partner with accounting, tax, treasury, audit, engineering, and data teams to automate financial workflows, improve data integrity, enable continuous closing, and deliver reliable, compliant enterprise products. Define requirements, manage backlogs, establish metrics, communicate strategic trade-offs, and lead complex platform initiatives across a matrixed organization.

Lead product marketing strategy for Coupang Pay consumer financing and payment products, including Wow Card and Gift Card. Own full-funnel marketing, market and competitor insights, go-to-market planning, campaign execution, and performance analysis. Collaborate cross-functionally with Product, Design, Research, Marketing, Business, and Legal teams while managing financial institution and agency partnerships to drive awareness, adoption, engagement, and retention.