Jobs at Coupang

Conducts the full technical analysis lifecycle for insider threat cases, including alert triage, behavioral hunting, log correlation, host-based analysis, timeline reconstruction, and investigative reporting. Partners with Investigations, Legal, and HR; serves as a technical subject-matter expert; improves detection logic and playbooks; and provides strategic recommendations to strengthen security controls.

Own cybersecurity incident detection and response for Taiwan, including anomaly analysis, threat hunting, root-cause investigation, containment, mitigation, reporting, and CSOC ticket escalation. Improve incident response policies and procedures, perform host, network, endpoint, application, cloud, and log analysis, automate investigations with scripting, and participate in on-call response for urgent security events.

Analyze CX Audit operator results, prepare QA reports, identify customer experience defect trends, troubleshoot operator errors, provide feedback, improve audit SOPs and QA processes, and support catalog health projects. The role focuses on maintaining audit integrity and achieving accuracy above 97% in a fast-paced e-commerce environment.

Lead instock management across inventory tracking, forecasting, ordering, procurement, and vendor coordination. Use data and analytics to maintain product availability, optimize lead times and fill rates, identify root causes, improve processes and controls, and balance competing business priorities. The role requires cross-functional influence, strong business judgment, Excel expertise, and Mandarin and English proficiency.

Leads applied AI and data science initiatives for large-scale catalog enrichment. Designs agentic and automated workflows, develops production machine learning systems, conducts statistical and multimodal LLM research, defines quality metrics, analyzes business outcomes, and partners with product, engineering, operations, and business teams to improve product information across millions of listings.

Manage Coupang’s Taiwan Detection and Response Team, leading hands-on investigation and response to cybersecurity incidents. Responsibilities include threat hunting, anomaly and breach analysis, root-cause investigation, containment, reporting, CSOC ticket review, SIEM and log analysis, incident-response process improvement, on-call support, and cross-functional collaboration. The role also manages DART Taiwan members and owns responses to security events affecting the Taiwan region.

Conduct penetration testing across web, mobile, API, and network environments; simulate threat actors through Red Team campaigns; identify vulnerabilities; and provide remediation guidance. Requires offensive security experience, proficiency with penetration testing tools, Linux, networking, command-line utilities, and programming. Cloud, threat modeling frameworks, offensive security certifications, and Korean-English fluency are preferred.

Architect, design, and build highly scalable backend systems supporting Coupang’s commerce and marketing platforms. Lead architectural roadmaps, improve platform efficiency, reliability, performance, and availability, and collaborate with product and engineering teams across Taiwan, China, and Korea. The role requires strong expertise in Java, distributed systems, microservices, high-concurrency services, databases, messaging, caching, and large-scale web services, with catalog systems, big data, and LLM experience preferred.

Supports Singapore-based senior and C-level executives through complex international calendar management, meeting coordination, team events, budget and headcount planning, travel and expense support, process improvement, strategic projects, and executive assistant mentoring. The role requires autonomous prioritization, cross-functional communication, discretion, and advanced administrative expertise in a fast-paced global organization.

Leads the Inventory Control and Quality Assurance function within a high-volume fulfillment center. Oversees inventory accuracy, quality KPIs, discrepancy analysis, process design, tool development, and scalable operational improvements. Builds senior stakeholder relationships across operations, finance, and technology; develops action plans to improve inventory integrity, quality, and customer satisfaction; and establishes the department’s mid- to long-term strategy.

Leads Rocket Now’s merchant commercial strategy and operational engine across B2B, mid-market, and SME segments. Responsibilities include segment strategy, value proposition development, sales workflow redesign, deal approval governance, process diagnostics, SQL analysis, BI dashboard creation, system integration, and cross-functional change management. The role drives scalable commercial processes, improves onboarding and deal velocity, and standardizes data-backed execution across sales and operations teams.

Leads end-to-end fulfillment operations across multiple warehouses, including receiving, inventory control, picking, packing, and shipping. Owns SLAs, inventory accuracy, fulfillment rates, productivity, cost control, safety, SOPs, incident management, and 3PL performance. Uses WMS, TMS, and data dashboards to improve efficiency and scale operations during peak seasons. Requires extensive warehouse leadership experience, lean and Six Sigma expertise, data-driven decision-making, and fluency in Japanese plus English or another regional language.

Leads the design and development of large-scale search and discovery relevance systems, including machine learning infrastructure, serving, pipelines, and AI products. Drives technical strategy, execution, operational excellence, and business impact while partnering with senior stakeholders. Explores deep learning and large language model innovations, improves search quality, resolves complex technical challenges, and recruits and develops high-performing engineering talent.

Leads cloud infrastructure architecture, platform engineering, DevOps automation, and reliability initiatives at massive scale. Designs highly available, performant hybrid-cloud systems; develops infrastructure-as-code and deployment automation; improves Kubernetes, networking, security, observability, and operational excellence; and influences multiple engineering teams through technical guidance and strategic roadmaps.

Lead FP&A for Rocket Now, owning large P&L, forecasting, modeling, KPI definition, variance analysis, and automated BI reporting. Partner with business, operations, and tech to drive margin, growth, and cashflow improvements while managing and developing a finance team.

Manages inbound package receiving, sortation, staging, inventory flow, and outbound vehicle loading at a sub-hub sort center. Plans labor, supervises associates, manages schedules and performance, enforces dock and sort-floor safety, performs quality checks, resolves package exceptions, and ensures accurate dispatch by required departure times.

Design and build scalable security platforms and distributed systems, lead security engineering initiatives, drive architecture and technical reviews, evaluate AI and security technologies, collaborate across engineering and GRC teams, and mentor engineers.

Develops advanced pricing, inventory optimization, rebate, forecasting, and discount algorithms for Coupang’s retail inventory organization. Partners with marketing, finance, operations, and senior leadership to identify opportunities, build scalable analytical solutions, and translate complex quantitative insights into actionable business recommendations. The role focuses on improving profitability, working capital, sell-through, inventory health, and customer experience through data science and commercial analytics.

Leads architecture, integration, deployment, and production operation of full-stack autonomous robotics systems. Owns robotics software infrastructure, ROS2 control orchestration, hardware and WMS integration, simulation, testing, observability, edge deployment, and system performance targets. The role coordinates across perception, planning, controls, hardware, and product teams; troubleshoots complex hardware-software issues; establishes engineering standards; and mentors engineers.

Leads Coupang’s Taiwan third-party marketplace category management organization, overseeing seller development, product selection, category P&L, sales performance, and anchor seller acquisition. Builds and manages a high-performing team, establishes category strategies and objectives, improves processes and policies, and partners cross-functionally to scale seller success and marketplace revenue. Requires extensive e-commerce or digital marketplace leadership experience, strong seller partnership skills, analytical ability, and Mandarin and English communication.