Jobs at Coupang

Partners with business leaders to develop people strategies and improve organizational effectiveness. Leads employee relations, talent management, engagement, HR operations, policy localization, and employee issue resolution. Provides coaching and guidance across the employee lifecycle, analyzes people metrics, and ensures employment-law compliance in partnership with Legal and HR Compliance. The role also uses AI tools and HR analytics to support data-informed decisions and workflow optimization.

Provides strategic executive support to Vice President and Senior Director leaders, including complex calendar management, domestic and international travel coordination, meeting preparation, communications, expense reporting, event logistics, budgeting, and operational tracking. The role anticipates executive needs, manages competing priorities, supports special projects and strategic initiatives, improves processes, and coordinates across global teams with discretion and sound judgment.

Manage site HR operations, including performance management, employee relations, staffing, attendance, onboarding, training, HR systems, Workday data, and compliance. Lead and develop HR teams, implement company-wide HR strategies, ensure consistent processes across locations, coordinate cross-functional initiatives, and provide data-driven operational insights to senior leadership. The role also partners with headquarters on payroll, compensation and benefits, employee relations, policy, and compliance requirements.

Manage full-function HR operations for the Taoyuan site, including performance management, employee relations, staffing, attendance, onboarding, training, HR systems, and data accuracy. Lead and develop HR teams, execute company-wide programs, coordinate with headquarters on payroll, compensation, compliance, and related requirements, and provide data-driven operational insights. The role also drives cross-functional collaboration, process optimization, organizational compliance, and large-scale HR system improvements.

Lead Coupang Taiwan’s pricing product vision, strategy, roadmap, and scalable pricing capabilities. Own initiatives involving competitive price monitoring, product matching, benchmarking, automation, business rules, experimentation, and data-driven optimization. Partner with Retail, Finance, Engineering, Data Science, Catalog, Promotions, and Operations teams while influencing senior leadership and driving cross-functional programs that improve price competitiveness and long-term business growth.

Partners with business leaders on people strategies, organizational effectiveness, performance management, employee relations, policy guidance, workforce analytics, labor-law compliance, and retention. Coaches managers and employees, resolves grievances, analyzes HR trends and metrics, and provides data-driven recommendations to business stakeholders.

Lead product strategy and execution for ML-powered onsite growth experiences, including landing pages, campaign management, personalization, and contextual UX. Drive conversion, GMV, and engagement through experimentation, reinforcement learning, and rapid iteration. Partner with AI/ML engineering, design, marketing, data science, and analytics teams to launch scalable customer journeys and ensure measurable business impact.

Lead Taiwan last-mile capacity planning across volume forecasting, carrier allocation, delivery partner performance, and network optimization. Build forecasting and volume allocation models, manage partner SLAs and tender planning, reduce delivery bottlenecks, establish operational thresholds, and improve delivery dashboards and automation. Collaborate with operations, supply chain, commercial, finance, product, technology, and BI teams to achieve scalable delivery coverage, SLA performance, and efficient unit economics.

Design and build scalable, event-driven backend systems for cloud pricing, billing, usage metering, and revenue workflows. Develop high-throughput distributed services supporting massive event volumes, real-time customer visibility, multi-tenant environments, pricing plans, discounts, and multi-currency transactions. Provide technical leadership, guide architecture decisions, and ensure accuracy, reliability, scalability, and correctness across revenue-critical systems.

Leads category growth and demand strategy for Coupang’s Rocket Growth business. Builds scalable seller growth programs focused on pricing, conversion, visibility, reviews, promotions, campaigns, and emerging demand channels. Owns the annual promotions calendar, seller participation, program ROI, and growth playbooks. Partners with Product, Data Science, Marketing, Sales, Merchandising, Category, Operations, and technology teams to deliver scalable, data-driven solutions and accelerate seller and selection growth.

Lead organization-wide technical programs across cloud infrastructure, platform services, AI infrastructure, reliability, security, and operational excellence. Define strategies, roadmaps, metrics, governance, and execution frameworks; coordinate engineering and business stakeholders; drive platform transformation, scalability, capacity planning, and operational readiness; present risks and recommendations to executives; and mentor technical program managers.

Improves Rocket Now merchant processes from onboarding through daily operations and settlement. Responsibilities include analyzing and redesigning workflows, implementing Slack, Google Sheets, Salesforce, and webhook automations, conducting merchant site visits, identifying operational bottlenecks, aligning cross-functional teams, building KPI dashboards and data pipelines, and maintaining SOPs and change-management guidelines.

Conduct penetration testing across web, mobile, API, and network environments; simulate threat actors through Red Team campaigns; identify vulnerabilities; and provide remediation guidance. Requires offensive security experience, proficiency with penetration testing tools, Linux, networking, command-line utilities, and programming. Cloud, threat modeling frameworks, offensive security certifications, and Korean-English fluency are preferred.

Designs, builds, deploys, and operates highly scalable backend workflow platforms and distributed services in AWS. Responsibilities include using Java and Spring Framework, supporting orchestration systems such as Temporal and Netflix Conductor, optimizing reliability and performance, managing observability and incidents, scaling infrastructure, and collaborating across engineering teams. The role also involves technical leadership, mentoring engineers, and guiding architecture and delivery.

Senior Security Engineer responsible for architecting, deploying, and administering enterprise IAM, IGA, SSO, MFA, and continuous authorization solutions using Okta, Saviynt, and SGNL. The role includes identity lifecycle governance, API integrations, automation, access certification, Zero Trust enforcement, incident response collaboration, compliance reporting, and identity risk remediation across cloud and hybrid environments.

Own the architecture strategy and integration roadmap for Coupang’s recruiting and HR technology ecosystem. Establish integration standards, lead technical reviews, resolve complex cross-system incidents, and partner with IT, Security, Privacy, Compliance, and vendors on governance and data protection. Develop scalable technology roadmaps and AI-ready data foundations while influencing decisions across stakeholders without direct authority.

The Staff Technical Program Manager will lead company-wide programs from product definition to execution, focusing on platform and API technologies while driving collaboration across engineering teams to enhance customer experience.

Supports last-mile and middle-mile logistics capacity planning through manpower and asset planning, operational data analysis, driver performance and cost analysis, workforce planning tool maintenance, and recurring reports and dashboards. Collaborates with operations and cross-functional teams to improve forecasting accuracy, efficiency, and execution.

Architect and build a highly scalable AI inference gateway supporting machine learning and generative AI workloads. Lead development of routing, traffic management, load balancing, caching, security, observability, and multi-tenant platform capabilities. Establish technical roadmaps and infrastructure standards across cloud and on-premises environments, optimize performance and reliability, investigate production issues, lead architecture reviews, and mentor engineers across teams.

Owns the technical direction and architecture of core payment services, including Coupay, settlement, reconciliation, and payment back-office systems. Designs and operates highly scalable distributed systems with strong stability, security, performance, and data consistency. Leads complex technical improvements, incident response, and operational reliability initiatives while collaborating with Accounting, Treasury, and Fintech teams. Raises organizational engineering standards through code reviews, design reviews, technical guidance, and influence.