This is a remote position.
- Develop and sustain comprehensive workforce forecasts by leveraging historical data, analyzing business trends, and aligning with operational requirements.
- Formulate capacity plans that guarantee sufficient staffing levels to meet dynamic business demands, taking into account peak periods, seasonal variations, and other pertinent variables.
- Collaborate closely with department heads to grasp operational needs and synchronize staffing accordingly, fostering an agile and responsive workforce.
- Facilitate a seamless transition for new hires who have completed training by strategically assigning them to operation department managers.
- Oversee, audit, and ascertain appropriate staffing allocations per pod/husk, ensuring optimal resource utilization.
- Leverage workforce management software or tools to fine-tune scheduling, optimizing efficiency while mitigating instances of overstaffing or understaffing.
- Monitor and analyze key performance indicators (KPIs) related to workforce management, providing data-driven recommendations for continuous improvement.
- Implement and refine workforce management strategies to elevate productivity, curtail costs, and streamline overall operations.
- Conduct training sessions to educate staff on effective workforce management procedures and best practices, fostering a culture of continuous improvement and adaptability.
Requirements
- Proven experience (2+ years) in workforce management, capacity planning, or a similar role.
- Experience in the BPO Industry as a Workforce Manager is a PLUS!
- Proficiency in workforce management software/tools (e.g., workforce scheduling software, ERP systems).
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills to collaborate effectively across departments.
- Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
- Problem-solving abilities with a proactive approach to addressing workforce challenges
- A dual monitor setup is required (at least 8GB of RAM)
- Must have at least 25 MBPS internet speed
Benefits
- 40 hours a week, 8 hours a day
- Competitive salary base
- Permanent WFH setup
- Unlimited FREE access to MAG School courses and SOP Library!
- Work schedule is in EST (Monday-Friday only
- Opportunities for professional development and career advancement
Skills Required
- Proven experience (2+ years) in workforce management, capacity planning, or a similar role.
- Experience in the BPO Industry as a Workforce Manager
- Proficiency in workforce management software/tools (e.g., workforce scheduling software, ERP systems).
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills to collaborate effectively across departments.
- Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
- Problem-solving abilities with a proactive approach to addressing workforce challenges.
- Dual monitor setup with at least 8GB of RAM.
- Minimum internet speed of 25 MBPS.
What We Do
Want a job? https://myamazonguy.com/jobs Hire us: https://myamazonguy.com/contact My Amazon Guy is a 300+ client full-service Amazon Agency in Atlanta, Georgia. We grow hack sales through traffic and conversion improvements. PPC, SEO, Design, Catalog Merchandising, and more are all in-house. My Amazon Guy is the Wikipedia of Amazon knowledge, with more than 1,100 videos on how to sell on Seller Central Khan Academy style. We specialize in: -Launching new brands & products -Helping wholesalers/manufacturers get started. -Taking retailers to the next level through digital marketing -Driving traffic & Sales Hourly education sessions are also available: https://myamazonguy.com/book-a-coaching-call/ Full-Service Amazon Management Growing Amazon sales is what we’re best at. Our full-service management includes all the core services your business needs to succeed on Amazon and access to our entire team of Amazon experts. PPC Our PPC management is specialized for each client and includes hands-on advertising specialists and our MAGADS system. SEO Our 4-phase Amazon SEO plan is best-in-class and will show dramatic results in search rankings in 90 days. Design Our designers specialize in designing for Amazon – this includes A+ Content, Brand Stores, & graphics. Catalog We fully optimize titles, bullets, and back-end search terms to ensure search rankings.
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