The Crown Is Yours
As a Workforce Management Retail Manager, you'll lead workforce planning and optimization efforts across Jackpocket Fulfillment Operations, helping power a fast-moving national fulfillment network through decision-making and operational strategy. In this role, you'll turn workforce data into actionable insights that improve staffing efficiency, labor performance, and operational scalability. You'll partner cross-functionally to develop forecasting models, monitor real-time performance, and influence labor planning decisions that support business growth and customer experience goals. From building scalable workforce management processes to enhancing operational visibility, you'll play a critical role in shaping how our fulfillment operations perform at scale.
What You'll Do
- Develop and manage short-term and long-term workforce forecasts based on operational demand trends, fulfillment volume, seasonality, and business growth projections.
- Design and execute workforce optimization strategies across a multi-site national fulfillment network to improve staffing efficiency, labor performance, and operational scalability.
- Analyze workforce trends, labor performance metrics, and operational data to inform strategic planning, labor cost modeling, and related business decisions.
- Monitor real-time operational performance, staffing adherence, productivity, overtime, and schedule utilization to identify risks and make dynamic labor adjustments.
- Translate complex workforce and operational data into clear insights, recommendations, and reporting for cross-functional stakeholders and leadership teams.
- Build and scale workforce management processes, governance structures, reporting frameworks, and planning tools to support operational growth and continuous improvement.
What You'll Bring
- Bachelor's degree in Business, Economics, Operations Management, Analytics, Supply Chain, or a related field.
- At least 5 years of experience in workforce management, labor planning, operations analytics, or fulfillment operations in a fast-paced environment.
- Experience developing workforce forecasts, capacity plans, and labor models that support operational and business objectives.
- Strong analytical and problem-solving skills with the ability to interpret complex workforce data and translate insights into actionable recommendations.
- Experience with workforce management, data visualization, and analytics tools such as Tableau, Power BI, SQL, Python, R, or similar technologies.
- Strong communication and stakeholder management skills with the ability to influence cross-functional teams and operational leaders.
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 112,000.00 USD - 140,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
What the Team is Saying
DraftKings Compensation & Benefits Highlights
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Parental & Family Support — Company materials highlight 14 weeks of fully paid parental leave globally along with adoption/fostering support, fertility coverage (Progyny), childcare assistance (Care.com), and lactation resources. Feedback suggests these programs provide meaningful, inclusive support for families at different stages.
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Wellbeing & Lifestyle Benefits — Health coverage with day-one eligibility is complemented by Lyra therapy/EAP, Calm, wellness programs, and fitness reimbursement, with some offices offering on‑site amenities. Feedback suggests this breadth enhances everyday wellbeing beyond standard medical plans.
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Retirement Support — A 401(k) plan with employer match and financial‑planning tools are included as core benefits. Feedback suggests retirement matching offers stable long‑term value within the total rewards mix.
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What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
