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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Lead workforce management, training/certification, quality improvement, and analytics. Optimize case distribution and resource allocation, coordinate training and certification programs, analyze operational metrics with Power BI/Excel, partner with stakeholders to implement process improvements and support continuous improvement and audit activities.
Summary Generated by Built In
JOB DESCRIPTION
• Negotiates the resolution of sensitive administrative or review issues for designated customer accounts. Acts as "escalation desk" for complex customer issues.• Using the Customer Relationship Management System (CRM), manages customer leads such as classifying and segmenting the customer, entering new customer information into database, etc. and manages customer opportunities such as new sales, determining if lead should be pursued, etc.• Determines the scope of project for the customer, including identifying related cross-selling items, determining any special needs, etc. Determines the payment terms and options for the customer.• Manages ongoing customer service, including feedback to customer if there is a variance in Availability to Promise Date due to scheduling or resource limitations.• Measures and monitors customer satisfaction and conducts customer satisfaction reviews with the customer.• For quotes that are not booked, sends quotes to be tracked and scheduled for follow up.• May manage the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.• May handle the following additional responsibilities: inbound and outbound sales calls with customers, with resulting leads and opportunities.
QUALIFICATIONS
What you'll experience working for ULS
UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
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ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
• Negotiates the resolution of sensitive administrative or review issues for designated customer accounts. Acts as "escalation desk" for complex customer issues.• Using the Customer Relationship Management System (CRM), manages customer leads such as classifying and segmenting the customer, entering new customer information into database, etc. and manages customer opportunities such as new sales, determining if lead should be pursued, etc.• Determines the scope of project for the customer, including identifying related cross-selling items, determining any special needs, etc. Determines the payment terms and options for the customer.• Manages ongoing customer service, including feedback to customer if there is a variance in Availability to Promise Date due to scheduling or resource limitations.• Measures and monitors customer satisfaction and conducts customer satisfaction reviews with the customer.• For quotes that are not booked, sends quotes to be tracked and scheduled for follow up.• May manage the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and adhered to.• May handle the following additional responsibilities: inbound and outbound sales calls with customers, with resulting leads and opportunities.
QUALIFICATIONS
- Higher Secondary Education (High school diploma) or equivalent; University degree preferred plus three years of experience in a customer service and/or account development role.
- At least one year demonstrating leadership capabilities such as: Demonstrated ability to mentor/train others. Has acted as a \"go-to\" or subject matter expert within their functional area. Has led a project team to accomplish a stated objective.
What you'll experience working for ULS
UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
#LI-PH1
#Hybrid
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- Bachelor's degree in Industrial Engineering, Statistics, Actuarial Science, Economics, Finance, Business, or related field
- 5+ years of experience in workforce management, operations, quality, continuous improvement, training coordination, or business operations
- Experience coordinating cross-functional projects and working with multiple stakeholder groups
- Strong analytical and problem-solving skills
- Experience interpreting operational metrics and performance data
- Advanced Excel skills and experience working with reporting tools
- Experience using Power BI to analyze and interpret business data
- Strong communication and presentation skills
- Intermediate to advanced English proficiency
- Experience supporting Customer Care, Shared Services, Global Business Services, or Operations environments
- Knowledge of workforce planning methodologies and resource allocation practices
- Lean Six Sigma, Yellow Belt, Green Belt, or Black Belt certification
- Experience managing learning, certification, or capability development programs
- Familiarity with quality management and audit processes
What the Team is Saying
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Sr. Data Scientist
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
