WHAT YOU WILL DO
As a Workforce Management Expert, you translate labour standards and labour demand into practical, store‑ready workforce plans. You define how many people are needed, in which roles, with which skills and in which shift patterns, ensuring staffing is realistic, compliant, fair and scalable across store formats and markets.
You will:
- Own and maintain the global WFM scheduling rulebook, defining how staffing and scheduling should be built
- Ensure scheduling rules are aligned with global standards, local labour regulations and operational needs
- Define standard rosters by store format and segment, including role mix and coverage by daypart
- Translate labour hours into recommended staffing levels by role, skill and time of day
- Create and maintain shift templates aligned with demand peaks, customer flows and operational rhythms across front of house, back of house and omnichannel
- Define and evolve skill logic to reflect operational changes and new store initiatives
- Partner with Sales Markets to integrate local labour laws into the global WFM logic
- Collaborate closely with Labour Standards and Labour Demand Experts to ensure smooth integration into staffing and scheduling logic
- Work with Tech and WFM product teams to translate rules into system configuration and algorithm inputs
- Provide expert guidance and support to markets on scheduling, staffing logic and skills
- Support problem‑solving and root‑cause analysis related to staffing or scheduling performance issues
WHO YOU WILL WORK WITH
You will work closely with Sales Markets, Labor Standards and Labor Demand teams, Tech and WFM product teams, as well as global Retail Operations and Controlling stakeholders. In this role, you act as a subject‑matter expert and trusted partner across functions.
WHO YOU ARE
You are a structured and analytical expert who understands both the logic behind workforce planning and the realities of store operations.
We are looking for people with:
- Deep experience within workforce management, scheduling optimisation or WFM systems
- Strong understanding of retail store operations and labour planning
- Solid knowledge of labour regulations and scheduling compliance requirements
- Experience translating analytical models and rules into practical, operational guidance
- Strong documentation skills and high attention to detail
- Confidence working cross‑functionally and influencing without formal authority
- Fluency in English, both written and spoken
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here
WHY YOU’LL LOVE WORKING HERE
At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
An example of our benefits:
- 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).
- H&M Incentive Programme – HIP. Learn more about the programme here.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
This is a permanent position based in Stockholm, please send your CV in English as soon as possible.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
Skills Required
- Deep experience within workforce management, scheduling optimisation or WFM systems
- Strong understanding of retail store operations and labour planning
- Solid knowledge of labour regulations and scheduling compliance requirements
- Experience translating analytical models and rules into practical operational guidance
- Strong documentation skills and high attention to detail
- Confidence working cross-functionally and influencing without formal authority
- Fluency in English, both written and spoken
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
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Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
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Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
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Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
H&M Group Insights
What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
