The Role
Coordinates and improves workforce management practices across multiple sites. Leads workforce analytics, reporting, forecasting, capacity planning, scheduling, and resource allocation. Partners with operational stakeholders to identify performance gaps, translate data into recommendations, optimize WFM tools, and drive continuous improvement. Coaches WFM analysts and supervisors, supports change management, and promotes consistent processes and best practices.
Summary Generated by Built In
Position Summary
The Workforce Coordinator is an Associate Manager-level role responsible for coordinating and enhancing Workforce Management (WFM) practices across multiple sites. This role is pivotal in driving operational efficiency through effective workforce planning, data-driven insights, and strong cross-functional collaboration.
The position leads workforce analytics and supports forecasting and scheduling processes, ensuring optimal resource allocation and service delivery. It also plays a key role in coaching and developing WFM team members, promoting consistency and best practice across the function.Key Responsibilities
· Support the development, implementation, and continuous improvement of Workforce Management (WFM) strategies, policies, and procedures
· Lead workforce analytics and performance reporting to support data-driven decision-making
· Support the implementation, optimization, and maintenance of WFM tools, including forecasting, scheduling, and workforce planning systems
· Partner with Operations, Planning, and other stakeholders to identify performance gaps and drive continuous improvement initiatives
· Analyze workforce data to identify trends, risks, and opportunities impacting efficiency, productivity, and service levels
· Translate complex data into clear, actionable insights and recommendations for leadership teams
· Build and maintain strong stakeholder relationships to ensure alignment on workforce objectives
· Coach, mentor, and guide WFM Analysts and WFM Supervisors to build capability and ensure consistency in practices
· Support change management initiatives and drive adoption of new WFM processes and tools
Requirements
Minimum 3+ years’ experience in Workforce Management, including leadership of WFM Analysts and Supervisors
· Demonstrated experience in forecasting, capacity planning, and scheduling
· Strong analytical skills with the ability to interpret data and provide meaningful insights
· Proven ability to influence stakeholders and support decision-making through data
· Excellent problem-solving, organizational, and time management skills
· Ability to perform in a fast-paced, dynamic environment with competing priorities
· Advanced Microsoft Excel skills, including formulas, dashboards, and automation
· Experience with Power BI or other Business Intelligence tools (desirable)
Skills Required
- 3+ years of experience in Workforce Management
- Experience leading WFM Analysts and Supervisors
- Experience in forecasting, capacity planning, and scheduling
- Strong analytical skills and ability to interpret data
- Ability to influence stakeholders and support decision-making through data
- Excellent problem-solving, organizational, and time management skills
- Ability to work in a fast-paced, dynamic environment with competing priorities
- Advanced Microsoft Excel skills, including formulas, dashboards, and automation
- Experience with Power BI or other business intelligence tools
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The Company
What We Do
OutForce is an Australian-owned and managed BPO company based in the Philippines. It provides professional offshore staffing and facilities solutions, helping organizations develop offshore operations, scale affordably, and improve efficiency. Its services span recruitment and HR, payroll, IT support, compliance, and AI-driven hiring, with secure infrastructure and optimized processes designed to deliver capable teams and business continuity for growing businesses worldwide.
