Circle is building the world’s leading AI-powered, all-in-one platform for digital businesses. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.
We’re proud to be a fully remote company of around 270 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!
Check out our Careers page for more about working at Circle.
About the roleWe're looking to expand our customer support team! This team is the first line of support for our customers at Circle. We respond to open support inquiries, solve complex problems, and work directly with our customers and internal teams to help find the best solutions to the trickiest challenges. We're at the point of our journey where we now have a robust support team of over 30 teammates spread across the entire globe, all aiming to make sure our customers are supported as Circle continues to grow.
This is a fully remote, full-time position. Candidates must be available to work 8:00 AM to 5:00 PM IST, Tuesday through Saturday (40 hours per week). This is a requirement of the role.
What you'll be doingPrioritize customer issues across our email channels.
Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities.
Become an expert on the Circle product, along with our internal staff admin tool.
Advise creators on practical solutions as they launch and build their communities.
Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app.
Escalate feedback to inform and improve our product.
Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more.
Identify trends from customer inquiries to suggest proactive solutions.
Collaborate with a global team through Notion, Slack, and Zendesk.
Strong alignment with our values. Find our values on our career page if you haven't read up on them yet.
You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
3+ years of experience in a technical support role, ideally in SaaS.
Strong written and verbal communication skills.
You are excited to be a part of a startup with some serious traction, where you will have a strong voice to inform product development and our roadmap.
You're skilled at understanding and implementing technical workflows at a fast pace.
You love understanding customer needs, and get satisfaction out of being extremely helpful.
You are a team player, and thrive in a collaborative work environment.
You enjoy learning new topics, and are eager to embrace new product developments.
Experience working with Zendesk. This is the ticketing system we use.
You've worked in a 100% remote role before, with an international team.
Experience working with community, payment, live stream, or content-related products.
Experience with automation and/or Zapier to create workflows.
Experience troubleshooting application logins and/or Single Sign-On flows.
Familiarity with troubleshooting API issues.
Circle offers U.S.-benchmarked compensation globally, equity in the company with ongoing refresh grants, and 35 days of paid time off each year.
We’re a remote-only team that comes together twice a year for company retreats in incredible destinations around the world. Alongside incredible flexibility and autonomy, we offer a benefits package that supports health, wellbeing, and professional growth. Learn more in our Candidate Hub.
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Diversity, Equity & Inclusion
How We Use Candidate Data
Equal Employment Opportunity
Visit our Candidate Hub to learn more about working at Circle, our benefits, and our hiring process.
Compensation Range: $50K
Skills Required
- Proficiency in English at CEFR Level C2 or ILR Level 5
- At least 3 years of experience in a technical support role, ideally in SaaS
- Strong written and verbal communication skills
- Ability to understand and implement technical workflows quickly
- Strong customer-service orientation and ability to understand customer needs
- Ability to collaborate effectively in a team environment
- Willingness to learn new topics and product developments
- Availability to work Tuesday through Saturday, 8:00 AM to 5:00 PM IST, 40 hours per week
- Experience working with Zendesk
- Previous experience in a fully remote role with an international team
- Experience with community, payment, live-stream, or content-related products
- Experience with automation or Zapier workflows
- Experience troubleshooting application logins or Single Sign-On flows
- Familiarity with troubleshooting API issues
Circle (circle.so) Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is described as unusually generous, with 35 days of paid PTO annually plus a paid sabbatical after several years of service. This depth of leave stands out as a major component of the package.
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Healthcare Strength — Health coverage is presented as robust, including 100% employer-paid medical for U.S. employees and their families, with international teammates receiving medical reimbursements depending on location. U.S. listings also cite dental and vision coverage.
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Fair & Transparent Compensation — Pay is positioned as U.S.-benchmarked globally with structured, public salary bands on current job postings. Practices such as annual compensation reviews and equity with refresh grants are also highlighted.
Circle (circle.so) Insights
What We Do
From a branded website to discussions, courses, events, payments, email marketing, AI agents, and more, Circle gives you everything you need to build and scale your digital business.
Why Work With Us
We're a fully remote company distributed across 30+ countries. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot. Twice a year, we bring the whole company together in beautiful places around the world for our company offsites.
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Circle (circle.so) Teams
