Blackbaud is seeking an experienced Azure DevOps, Atlassian Jira & GitHub Administrator with deep, practical expertise in administering, configuring, securing, and governing enterprise-grade work management and source control platforms. This role plays a critical part in maturing our engineering work management and software delivery ecosystem, ensuring reliable, scalable, and secure usage of Azure DevOps (ADO), Jira, and GitHub across diverse technical and business teams. This role will help shape standards, drive operational excellence, and ensure data hygiene, access control, security, and governance practices that support engineering, product, and project delivery at scale. You’ll partner closely with cross-functional groups to guide tooling strategy, optimize processes, and improve the day-to-day user experience across ADO, Jira, and GitHub.
What You’ll Do:
Platform Administration & Governance
Own the administration, configuration, and lifecycle management of Azure DevOps, Atlassian Jira, and GitHub, including enterprises, organizations, projects, repositories, teams, boards, workflows, permissions, integrations, and automations.
Maintain alignment with established Azure DevOps governance practices and data hygiene expectations, including support for work item hierarchy, backlog structures, and work tracking standards.
Administer GitHub Enterprise and organization settings, user and team access, repository lifecycle, licensing, authentication and identity integrations, branch protections and rulesets, audit capabilities, GitHub Apps, webhooks, and GitHub Actions policies using least-privilege and secure-by-default practices.
Define and enforce usage standards, fields, templates, and workflows to ensure consistency and reliable reporting across teams.
Engineering & Delivery Support
Partner with product, engineering, and delivery leaders to optimize usage of work management tools in support of Scrum, Kanban, SAFe, and hybrid methodologies.
Provide expert guidance on backlog management, user story structures, acceptance criteria alignment, and traceability from ideas to deployments.
Ensure integrations between Azure DevOps, Jira, Git repos, pipelines, and adjacent systems remain secure, scalable, and well-documented.
User Enablement & Training
Build and deliver training, onboarding materials, and documentation to improve team adoption and maturity of work management practices.
Support new groups onboarding into ADO and Jira, leveraging best practices and governance guidance established by Azure DevOps Governance teams.
Provide hands-on troubleshooting assistance, coaching, and advisory support to users at all levels.
Automation, Reporting & Optimization
Develop dashboards, queries, filters, workflows, and automations to improve transparency and reduce manual work.
Partner with engineering leadership to ensure high-quality reporting across backlog health, forecasting, velocity, and delivery insights.
Evaluate usage patterns across work management and source control platforms and propose enhancements, policy changes, or standardization opportunities to improve delivery efficiency, developer experience, security, and compliance.
Leverage AI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve.
What you'll bring:
2+ years administering Azure DevOps, Atlassian Jira, and GitHub in complex enterprise environments.
Strong understanding of Agile, Scrum, Kanban, and scaled Agile frameworks.
Experience designing workflows, permission models, project structures, and field configurations.
Experience administering enterprise identity and access controls for GitHub, including SAML single sign-on, SCIM or equivalent user provisioning, team synchronization, role-based access, token and application governance, audit logs, and least-privilege permissions.
Proficiency with ADO Boards, Repos, and Pipelines, plus GitHub organizations, repositories, teams, access models, pull requests, branch protections and rulesets, GitHub Actions, and integrations with Git-based source control and CI/CD tooling.
Ability to partner with engineering teams to ensure accurate work item hygiene, traceability, and progress reporting.
Strong troubleshooting skills across permissions, workflows, automation, and integrations.
Experience creating documentation, onboarding content, and user training programs.
Ability to manage competing priorities and engage with users at all organizational levels.
Able to work flexible hours as required by business priorities.
Ability to deliver work which meets all minimum standards of quality, security, and operability.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- 2+ years administering Azure DevOps, Atlassian Jira, and GitHub in complex enterprise environments
- Strong understanding of Agile, Scrum, Kanban, and scaled Agile frameworks
- Experience designing workflows, permission models, project structures, and field configurations
- Experience administering GitHub enterprise identity and access controls, including SAML SSO, SCIM or equivalent provisioning, team synchronization, role-based access, token and application governance, audit logs, and least-privilege permissions
- Proficiency with Azure DevOps Boards, Repos, and Pipelines
- Proficiency with GitHub organizations, repositories, teams, access models, pull requests, branch protections, rulesets, GitHub Actions, and integrations
- Ability to support work item hygiene, traceability, and progress reporting
- Strong troubleshooting skills across permissions, workflows, automation, and integrations
- Experience creating documentation, onboarding content, and user training programs
- Ability to manage competing priorities and engage with users at all organizational levels
- Ability to work flexible hours as required by business priorities
- Ability to deliver work meeting minimum standards of quality, security, and operability
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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