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Team Overview
Team is responsible for ensuring the stability, availability, performance, and operational excellence of critical business applications and platforms.The team manages production Environment, incident resolution, deployments, monitoring, automation initiatives, capacity planning, and operational improvements that enable seamless delivery of services to customers and business stakeholders.
Through collaboration with development, infrastructure, and business teams, the team plays a key role in supporting TransUnion's commitment to delivering reliable and data-driven solutions. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
- This position is a backfill for a critical team member who has moved on from the organization. The role exists to ensure continued operational stability, support, and enhancement of business-critical platforms and data processing systems while maintaining service levels and driving operational excellence.
- Ensure high application availability and system reliability for critical business platforms.
- Improve operational efficiency through automation and process optimization.
- Support business growth by maintaining scalable and performant application environments.
- Monitor and resolve production incidents within defined SLA timelines to reduce system downtime.
- Perform root cause analysis (RCA) and implement preventive measures to minimize repeat incidents.
- Automate manual operational tasks to improve efficiency and reduce turnaround time.
- Support deployments, patching, and infrastructure changes with minimal business disruption.
Track and improve key operational metrics such as availability, incident volume, MTTR (Mean Time to Resolution), and system performance
Recurring activities this individual will be responsible for
- Daily monitoring of application health, batch jobs, interfaces, and data processing workflows.
- Incident, problem, and service request management.
- Deployment support and post-deployment validation activities.
- Capacity planning, performance analysis, and environment health checks.
- Collaboration with Development, Infrastructure, Database, and Business teams for issue resolution and operational improvements.
- Participation in on-call support, disaster recovery exercises, and audit/compliance activities.
- Preparation and maintenance of operational documentation, runbooks, and knowledge articles.
Required Knowledge And Experiences
- Strong experience in Application Production Support within enterprise environments.
- Hands-on experience with Linux/Unix, Shell Scripting, SQL, and C# .Net.
- Experience with monitoring and log analysis tools such as Splunk and enterprise monitoring platforms.
- Knowledge of application servers, middleware, batch processing systems, and data integration platforms.
- Understanding of incident management, problem management, change management, and release management processes.
- Experience in automation, troubleshooting complex production issues, and driving operational excellence initiatives.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
Preferred Experience: 4 -7 years of experience working in Application Support, Production Support, Site Reliability Engineering (SRE), IT Operations, or Enterprise Platform Support environments with proven expertise in Windows, Linux, SQL, c# .Net, monitoring tools, automation, and troubleshooting complex production systems.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Sr Analyst, Applications Support
Skills Required
- Strong experience in Application Production Support within enterprise environments.
- Hands-on experience with Linux/Unix.
- Shell scripting experience.
- SQL expertise.
- C# .Net experience.
- Experience with monitoring and log analysis tools such as Splunk and enterprise monitoring platforms.
- Knowledge of application servers, middleware, batch processing systems, and data integration platforms.
- Understanding of incident, problem, change, and release management processes.
- Experience in automation, troubleshooting complex production issues, and driving operational excellence.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
- Experience supporting Windows environments.
- 4-7 years of experience in Application Support, SRE, IT Operations, or Enterprise Platform Support.
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive with day-one medical, dental and vision coverage, plus HSA/FSA options and expanded mental-health support via Spring Health. Feedback suggests coverage depth and immediate eligibility are notable strengths.
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Parental & Family Support — Family support includes paid parental leave with a gradual return, adoption and caregiver assistance, and backup care through a Care@Work membership. External recognition highlights inclusive offerings such as fertility support and bereavement provisions.
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Leave & Time Off Breadth — Time-off programs feature flexible time off, paid holidays, two global wellness days, and paid volunteer time. Feedback suggests these leave elements contribute meaningfully to work-life balance.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
