Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
The Winback Specialist - Spanish is responsible for relationship building with Motive customers, with a specific focus on our Spanish-speaking client base. This position coordinates, executes, and manages programs built to effectively reactivate/recover/retain customers through positive relationship-building, listening to concerns/addressing issues, and educating customers on the value of our products.
A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent bilingual communication skills, and demonstrates good judgment.
What You'll Do:
Identify signals of pay-fail at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal
Handle a large volume of phone conversations and email inquiries in both English and Spanish
Maximize customer lifetime value and minimize pay-fail churn risk while increasing overall customer satisfaction and identifying up-sell opportunities
Build quick rapport with customers and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions
Problem solving is a must as you quickly identify the root cause of customer issues and work with them to implement fair contract negotiations
What We're Looking For:
Professional fluency in both Spanish and English (written and verbal) is required
2+ years prior experience in a customer-facing role (sales and/or support)
Strong ability to build and maintain customer relationships
Effective listening and problem-solving skills
Excellent communication and presentation skills in both languages
Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
Skills Required
- Professional fluency in Spanish and English (written and verbal)
- 2+ years prior experience in a customer-facing role (sales and/or support)
- Experience handling a high volume of phone conversations and email inquiries
- Strong ability to build and maintain customer relationships
- Effective listening and problem-solving skills
- Excellent communication and presentation skills in both languages
- Proven ability to manage multiple responsibilities with high attention to detail and professionalism
- Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
What the Team is Saying
Motive Compensation & Benefits Highlights
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Healthcare Strength — Core coverage includes medical, dental, vision, life and disability insurance alongside free mental‑health support and EAP resources. This breadth signals a comprehensive health and wellbeing foundation.
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Leave & Time Off Breadth — Time off includes generous vacation or unlimited PTO, sick leave, local holidays, and enhanced parental leave. This mix supports both routine rest and family needs.
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Flexible Benefits — Work is described as remote‑first with options for fully remote, hybrid, or in‑office, plus a work‑from‑home stipend. Flexibility around where work happens is explicitly built into the package.
Motive Insights
What We Do
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Visit gomotive.com to learn more.
Why Work With Us
We work hard, with humility and we see our efforts rewarded in tangible ways every day. At Motive, you’ll have the chance to make a difference for the drivers who keep our world moving. We trust each other to do great work because together we can achieve collective goals that reach beyond the physical economy.
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Employees work remotely.
