Wholesale Operations Specialist

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Primary Purpose: The Wholesale Operations Specialist will develop and improve scalable processes to support the commercial efforts of the Tapestry Wholesale business in EMEAI, ensuring systems, prices, and structures are in place to support accurate downstream execution.

The successful individual will leverage their proficiency in Wholesale Operations to:

• Work with key cross functional partners to ensure market readiness for seasonal buys and in-season reorders

• Partner with IT, Buying & Merchandising teams to ensure product, inventory and pricing information accuracy

• Collaborate with key stakeholders to drive further development of order taking tools and drive operational excellence and greater commercial visibility

• Own and manage the Seasonal Milestone Calendar to ensure alignment across all partners for key deadlines

• Act as point of contact for upstream system and setup queries including account setup, pricing maintenance and reporting dependencies, ensuring compliance throughout

• Own all not-for-sale activities to ensure a best in class in-store experience across regional doors. Partner with Wholesale Customer Experience, Finance and suppliers to ensure all packaging, VM & uniform orders are fulfilled on time and within budget

• Provide operational support to internal and external teams for current and prospective customers by communicating current and new processes

• Continuously drive process improvements, identifying opportunities to improve accuracy, efficiency, and resilience

• Support the Senior Wholesale Operations Analyst by providing operational context for variances and investigations, as well as troubleshooting system or setup‑related issues impacting reports

The accomplished individual will possess:

• Proven experience in Wholesale Operations or a related field (e.g., Operations, Supply Chain) within a retail environment

• Hands-on experience with NuORDER or JOOR, SAP, and MicroStrategy

• A strong sense of ownership, with experience contributing to projects and driving process improvements

• Ability to build and maintain effective relationships with cross-functional internal and external stakeholders

• Strong problem-solving skills, with the confidence to navigate ambiguity, think critically, and proactively identify and resolve issues

• Solid Excel skills, with excellent attention to detail and a high level of accuracy

• Excellent written and verbal communication skills, with the confidence to influence stakeholders and drive outcomes

• Self-motivated and proactive, with the ability to work independently, manage competing priorities, and remain adaptable in a fast-paced environment

What Tapestry can offer you:

• Hybrid working (Tuesday - Thursday working from the office, Monday and Friday working remotely)

• Option to finish early on a Friday (Flex Fridays)

• 1 paid volunteering day per year and opportunities to volunteer with global projects

• Learning & development opportunities

• Internal mobility & career progression

• Regular social events - seasonal & cultural

• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

 
Other benefits include:

• 25 days holiday in addition to bank holidays

• Annual Incentive Plan (company performance bonus)

• Multi brand discount up to 50% off – Coach and Kate Spade.

• Private healthcare with health assessment (Bupa)

• Bupa rewards - Financial wellbeing support and wellness discounts

• Private dental cover

• Free 24/7 support for family building, fertility and menopause with Maven

• Eyecare vouchers

• Employee assistance programme

• Enhanced employer pension contribution

• Gym discount

• Interest free season ticket loan

• Cycle to work scheme

At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that’s ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you.  
Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.    

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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