The Role
The Wholesale Operations Specialist processes and manages orders, monitors order status, coordinates with teams, resolves discrepancies, and supports daily wholesale operations while maintaining accurate records.
Summary Generated by Built In
About Peak Design
The purpose of Peak Design is to create happy, meaningful lives for the people that work here. We believe this purpose can only be achieved when self-actualizing, highly stoked people enthusiastically step into (or log onto) the Peak Design office every day. Our purpose and our mission go hand-in-hand and we encourage and celebrate authenticity and the unique perspective each of our employees brings. We’re a close-knit team that thrives on mutual respect and the belief that every voice matters—especially when it’s got something interesting to say.
We make radical, meticulously-engineered gear for detail-obsessed people. Our backpacks, travel bags, camera gear, and phone accessories are used dang-near everywhere. If you’ve visited Machu Picchu, Tokyo, or an REI store in the last 10 years, you’ve been within ogling distance of a Peak Design product.
Alongside our award-winning gear is a brand that truly reflects who we are as people—passionate about design, deeply caring about our environmental and social impact, unafraid to speak up, radically transparent, and generally down to clown. Whether we’re explaining a product, running a sale, launching a nonprofit, sponsoring a film, or razzing the biggest company on Earth, we do it with our trademark honesty, warmth, and wit. Through our products and our brand, we aim to create delight, and leave this world better than how we found it.
About the jobAs a Wholesale Operations Specialist, you will work closely with international partners and sales representatives to process, track, and manage orders from receipt through fulfillment and invoicing. This role ensures accuracy, timely execution, and smooth coordination with both internal teams and external partners to deliver excellent service. Responsibilities include order processing, back-order management, processing and tracking orders, handling customs purchase orders, and completing ad hoc tasks.
- Process and manage customer orders accurately through EDI and non-EDI systems.
- Monitor order status and ensure timely fulfillment and delivery.
- Coordinate with sales, warehouse, logistics, and finance teams to resolve order issues
- Handle order changes, cancellations, and returns efficiently
- Investigate and resolve order discrepancies, shortages, and billing concerns
- Support audits by providing accurate documentation and order records
- Communicate clearly with internal teams and customers regarding order updates
- Maintain organized and up to date order records (WOL).
- Perform ad hoc tasks and special projects and supporting daily wholesale operations as needed.
- Monitor and check inventory levels to ensure order availability and accuracy, and coordinate with partners when needed.
- Understand and follow partner compliance guidelines to ensure all processes are aligned with required standards.
- Assist in identifying potential risks and opportunities, and report them to the manager.
- Oversee the ordering and packaging process to ensure accuracy, efficiency, and timely fulfillment.
- Excellent (English) communication skills
- 1–2 years of experience in order management, wholesale operations, retail operations
- Experience handling sales orders, backorders, and order fulfillment processes.
- Knowledge of EDI systems and Netsuite
- Familiarity with inventory management and shipment tracking.
- Strong sense of ownership and accountability in managing orders end to end.
- Comfortable working in a fast-paced, team-oriented environment.
- Willing to work the graveyard shift (9:00 PM to 6:00 AM Philippine time)
- Educational background in Business Administration, Logistics, Supply Chain, or related courses.
- Strong attention to detail and organizational skills
- Ability to manage multiple orders and meet deadlines
- Good communication and problem-solving skills
- Proficiency in Microsoft Excel or similar spreadsheet tools.
- Experience with Salesforce, NetSuite and SPS is highly preferred.
- Ability to communicate effectively with warehouse teams and carriers regarding order status, delays, and shipment updates
- Proactive in following up on pending orders and providing timely updates to internal teams or customers.
Skills Required
- 1-2 years of experience in order management, wholesale operations, retail operations
- Knowledge of EDI systems and Netsuite
- Excellent English communication skills
- Educational background in Business Administration, Logistics, Supply Chain, or related courses
- Familiarity with inventory management and shipment tracking
- Strong sense of ownership and accountability in managing orders end to end
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The Company
What We Do
Peak Design is a San Francisco-based design company that specializes in bags and camera gear. We were born on Kickstarter in 2011. We like to have fun. We exist to provide happy, meaningful lives for the people who work here. The values that drive our happiness define our mission: 1. Make the best things 2. Succeed at the expense of nobody 3. Treat our customers as peers 4. Offset our environmental impact 5. Use our voice to inspire positive change 6. Prioritize happiness over growth
