The Role:
Reporting to the Director of Wholesale & Franchise you will possess a sound knowledge of the needs of your assigned accounts and partners and knowledge of the relevant multi-brand stores and buyers. You will be responsible for selling Mulberry’s collections through our showroom and remaining informed of current distribution. You will analyse and drive sales and be responsible for the day-to-day management of your accounts.
This role offers Hybrid Working with at least 3 days per week working from the office and maximum 2 days from home. (Except during market/peak periods). Additional travel to key partners will be required.
Duties & Responsibilities:
Franchise:
- Maintain the relationship with designated franchise partners, ensuring regular communication and management in order to optimise business for both parties.
- Ensure that all Franchise partnerships champion Mulberry global retail best practice across all areas of their business:
- Brand, Service and Product Training
- Mulberry Customer Experience roll out
- Retail Operations excellence
- Omni Channel
- CRM
- Engage Franchise regions in retail development projects, such as traffic, omni and other retail lead initiatives
- Support new store openings
Wholesale:
- Plan budgets and seasonal sales forecasts by customer.
- Meet and exceed sales objectives whenever possible.
- Monitor deliveries by customer and by country in accordance with the overall company strategy and brand positioning.
- Establish, maintain and expand customer portfolios in line with brand positioning and credit line. Manage data and update seasonally.
- Organise the sales appointments each season, in line with the sales campaign with clients.
- Have an expert knowledge of the product at all levels, dates of delivery and any other relevant information in order to deliver the best information to clients at any time.
- Increase business opportunities in the assigned markets or accounts.
Culture:
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
- As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.
- Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
Skills & Knowledge Required:
- Previous experience in a Franchise, Wholesale or Business Development role at Manager level.
- Previous experience in luxury fashion & leather goods preferred (can be from a retail environment)
- Excellent communication skills and strong numerical ability.
- Dynamic, proactive, assertive and adaptable personality
- Ability to build and maintain strong and stable relationships
- Good knowledge of Microsoft Office including Excel (V lookup/ Pivot).
Skills Required
- Previous experience in a franchise, wholesale, or business development role at manager level
- Experience in luxury fashion and leather goods, including relevant retail experience
- Excellent communication skills
- Strong numerical ability
- Dynamic, proactive, assertive, and adaptable personality
- Ability to build and maintain strong, stable relationships
- Good knowledge of Microsoft Office, including Excel VLOOKUP and PivotTables
What We Do
Established in Somerset in 1971 around a kitchen table, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a bold contemporary take on British heritage and a focus on responsible craft, our ambition is always to create progressive luxury pieces that are made to last. Sustainability has been at the heart of Mulberry since its inception, and in 2021, to mark our fiftieth anniversary, we launched our Manifesto. In it, we detail our commitment to be transformative in our thinking and actions in every area, from sourcing and manufacturing, to production, to our relationships with the communities around us. The Manifesto provides the foundations of its commitment to a regenerative and circular supply chain by 2030 – only then can we be a business that truly is Made to Last. Believing our bags should have long – if not multiple - lives, Mulberry offer customers artisanal repair and restoration services at our Lifetime Service Centre in Somerset. In 2020 we also introduced two new propositions: The Mulberry Exchange, a circular resale platform offering authenticated pre-loved Mulberry bags, including rare and archive styles, and Buy-Back, a service allowing customers the opportunity to trade in their existing Mulberry bag for credit towards a new purchase. Mulberry may now be a global brand, currently made up of over 1,200 employees all over the world, across offices, stores, and factories, but our values remain the same. As an equal opportunities employer, we are committed to Diversity, Equity, and Inclusion in the workplace, and we focus on improving our impact on people, as well as the planet
