Werkstudent (m/w/d) Operations & Coordination Support (befristet für 12 Monate), Austria, Vienna
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
BU Overview: Austria is looking for an Operations & Coordination Intern in our Vienna office. We are searching for a student interested in business operations, merchant interaction, and process coordination who would like to join our Client Management team.
This is a paid working student opportunity that will provide hands-on experience in supporting merchant servicing activities, coordinating across teams, and gaining insight into how a global payments company works with its business clients in a dynamic international environment.
About Role: We are looking for a proactive and organized student to support our Client Management team in Austria with operational coordination and servicing-related activities. This role provides hands-on experience in managing operational processes, coordinating across teams, and supporting the day-to-day servicing of business clients in an international environment.
A proactive and structured working style
Strong team player with a hands-on mindset
Ability to manage multiple tasks and follow through
Interest in operational processes and merchant servicing
Support coordination of operational topics and merchant-related requests
Support the setup and addition of merchant branches and hierarchies (e.g. additional locations or business units)
Support coordination with internal teams
Collect, validate, and organize relevant data including communication with merchants via email and phone
Create and maintain structured lists, reports, and presentations
Currently enrolled in a university program (e.g. Business, Management, Legal or similar)
Strong organizational and coordination skills
Good knowledge of Microsoft Office (Excel, PowerPoint)
Strong communication skills
Fluent in German and good English skills
Employment eligibility to work with American Express in Austria is required as the company will not pursue visa sponsorship for these positions.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
Skills Required
- Currently enrolled in a university program
- Strong organizational and coordination skills
- Good knowledge of Microsoft Office (Excel, PowerPoint)
- Strong communication skills
- Fluent in German and good English skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
