Field Application Specialist

Do you enjoy leveraging your technical expertise in NGS and liquid handling robots to build credibility and deliver valuable insights to customers? Are you passionate about traveling to customer sites to lead trainings and provide hands-on support?
If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Genomic Research team as our Field Application Specialist, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.
This is a field-based role in the UK or EU5, and you will spend 60-75% of your time working across the European territory supporting customers.
Our mission
We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.
Your mission
As our Field Application Specialist you will be responsible for training and supporting our customers on all SOPHiA GENETICS Bundle solutions. You will closely interact with the sales and product management teams to relay customer needs and feedback, ensuring we continuously improve our offerings. You will also contribute to ongoing laboratory projects, such as protocol optimizations, and support the team by drafting scientific and quality documents, including fact sheets and work instructions.
The value you bring
Customer Training and Support:

• Provide appropriate training to customers on SOPHiA GENETICS solutions, manage customer support
• Build effective relationships with new and existing clients for field application purpose, monitor the customer feedback on product usage

Internal Laboratory participation:

• Elaborate laboratory documents
• Train internal and external collaborators

Product Development:

• Gather feedback from customers regarding their needs, communicate internally for product design improvement
• Coordinate with the development and/or marketing team for proper market implementation

Requirements
We know that every background is different, but to be best set for success we see you bringing:

• Hands-on wet-lab NGS experience, including library preparation; theoretical NGS knowledge alone is insufficient.
• Previous experience in a FAS, Implementation or SME style role is highly required, while prior commercial or customer-facing experience is preferred; sales experience is not required.
• Hamilton liquid-handling automation experience is highly valuable for at least one hire and should ideally include understanding installed scripts and troubleshooting errors
• This role is unlikely to suit someone making their first move from an academic lab - Ideally you'll have previous experience interacting with customer or external parties and be able to translate complex technical and clinical terms into simple language.
• An ability to travel 60-75% to various locations across Europe to execute training and any customer support

• You will need to be fully fluent in English - Additional European language skills beneficial.

Benefits
You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.
Business recognition and accolades include:

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50)
• 100 Best Places to Work in Boston
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us.
Our DNA
Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous
Our Virtues
At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action. We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.
At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal
The Process
We use the power of AI to help our partners make decisions. If you're utilising AI in your search and application process, why not use some of these prompts, or read our AI guide.
'What impact can I expect to have on the world by working at SOPHiA GENETICS?'
'I have an interview with SOPHiA GENETICS. What should I know before I meet with them?'
'I am a *job title* - What can SOPHiA GENETICS offer my career?'
Apply now with your CV and any supporting information.
Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.
We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.
Starting Date: ASAP
Location: Field-Based. UK or EU5.
Contract: Permanent