We are looking for a Wedgwood Interactor to work within our award-winning tourist destination, World of Wedgwood. World of Wedgwood is the home of Stoke-on-Trent’s most prestigious ceramics brand, Wedgwood, in Barlaston (5 minutes from Trentham).
Reporting to the Guest Experience & Accessibility Manager, you will provide a warm welcome and deliver exceptional customer service to create an extraordinary and memorable experience for all visitors to the World of Wedgwood.
To be a successful Wedgwood Interactor you will:
be approachable and friendly with a ‘can-do’ attitude
have confidence to interact with all guests, to include children and families, with focus on delivering excellent guest experiences including factory and museum tours
have the ability to communicate effectively and work well in a team
have excellent time management and organisation skills, with attention to detail
have good computer and administrative skills, with confidence using booking systems, tills, emails and digital platforms to support guest enquiries and bookings
be well-presented with a 'can-do' attitude
Previous experience in a similar role would be advantageous, but not essential.
This is a part time position, working 20 hours over 4 days from 7.
Please note that this role involves interaction with guests to include children, young people and vulnerable adults, therefore successful applicants will be asked to complete a Disclosure & Barring Service (DBS) Application.
What we can offer you:
free onsite gym (accessible 24 hours a day, 7 days a week)
flexible holidays
sociable working hours
free on-site parking
staff discount within the World of Wedgwood and on products within the Fiskars Group brand portfolio
pension scheme
employee assistance programme
If you want to work for a global lifestyle company and a gold-award winning tourist destination, we’d love to hear from you!
Last day of application:
2026-09-04*****
At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:
Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs like onsite gym and cycle to work scheme.
Employee Support: Life happens, and we’re here to support you. We offer employee assistance programs and resources to address local needs, offering confidential counseling, financial guidance, and other valuable support services.
Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.
Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.
Future Planning: We care about your future. We offer pension plan contributions (both company and employee contribute) providing you with financial security in your post-work years
Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.
Other benefits: Free onsite parking
Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.
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Pioneering design to make the everyday extraordinary
Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars.
BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites.
BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million.
Read more: fiskarsgroup.comSkills Required
- Friendly, approachable, and customer-focused attitude
- Confidence interacting with guests, including children and families
- Ability to deliver excellent guest experiences, including factory and museum tours
- Effective communication and teamwork skills
- Strong time management, organisation, and attention to detail
- Good computer and administrative skills
- Confidence using booking systems, tills, email, and digital platforms
- Previous experience in a similar role
- Completion of a Disclosure and Barring Service (DBS) application
What We Do
Fiskars Group’s vision is to create a positive, lasting impact on our quality of life. Our brands Fiskars, Gerber, Iittala, Royal Copenhagen, Waterford, and Wedgwood are present in people’s everyday lives – at home, in the garden, and outdoors. This gives us an opportunity to make the everyday extraordinary today, and for future generations. We have a presence in 30 countries, and our products are available in more than 100 countries. Our shares are listed on the Nasdaq Helsinki (FSKRS).
