Web Security Analyst Tier II/ Tier III

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We are looking for a Web Security Analyst Tier II/ Tier III to join our growing global team at Sectigo.

The skilled Web Security Analyst Tier II/ Tier III specializes in malware remediation and is responsible for identifying and mitigating security risks associated with web-based malware and cyber threats. This individual primarily works on tickets that range from proactive website reviews to complex database infections in order to resolve malware infections, documenting every step, before composing an email to the customer advising on the steps that have been taken to clean malware as well as the steps the customer should take to combat future attacks. 

This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. 

Here are the core functions, responsibilities, and expectations for this role: 

• Conduct Website and/or Web Server reviews, looking to identify new malware trends and remediate active malware infections.
• Perform website patches for XSS and/or SQLi vulnerabilities.
• Review components of a website (Plugins, Themes, Extensions, Addons, etc) to identify opportunities to harden against future attacks.
• Detailed documentation of all work completed and observations during the review process.
• Attention to detail and excellent written skills are a must!
• Write detailed and technical emails to non-technical customers outlining steps taken and steps the customer will need to take.
• Monitor various ticket queues with the ability to prioritize tickets based on circumstances.
• Monitor internal communication channels for questions from external teams (Billing, Sales) and Tier 1 support teams.
• Make outbound calls to customers when the circumstances make sense.
• Occasionally take escalated calls or chats that require Tier 3 involvement.
• Occasionally create internal support documentation to be used by internal teams.
• Other duties as assigned and related to the nature of this role and company initiatives. 

Education:

• A bachelor’s degree or relevant years of working experience in related fields is required. An advanced degree in related fields is strongly preferred.
• Relevant certifications (e.g., CISSP, CEH, GIAC) are a plus.

Experience:

• Proficient computer skillset is required. Confidence with DNS, FTP, and hosting platforms is strongly preferred.
• Current or prior experience in web security or a related area is strongly preferred.
• Familiarity with web programming languages (e.g., HTML, CSS, JavaScript), server-side technologies (e.g., PHP, ASP.NET), and content management systems (e.g., WordPress, Drupal) to identify and address security issues.
• Strong knowledge of web security principles, common web vulnerabilities, and attack vectors.
• Understanding of DNS, firewall technologies, and secure coding practices.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Strong problem-solving and analytical skills, with the ability to think critically and make quick decisions in high-pressure situations. 
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to learn and adapt to new technologies and software.
• Excellent communication skills, both written and verbal, to effectively collaborate with technical and non-technical stakeholders. 
• Excellent documentation skills. All steps taken during a malware review process must be documented heavily.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.