Jobs at Sectigo

The Senior FP&A Manager leads financial planning, budgeting, forecasting, reporting, and decision support focused on topline performance. They partner with Sales and Marketing, analyze large datasets and SaaS metrics, build financial models, improve data and reporting processes, and provide strategic insights to executives, board members, and private equity sponsors. The role also supports competitive analysis, corporate finance initiatives, special projects, and M&A activities.

Provides technical support to customers and sales teams by researching, diagnosing, troubleshooting, and resolving issues through phone, email, and chat. Owns escalations, manages multiple cases against SLAs, documents incidents, contributes to the knowledge base, and maintains clear customer communications. Requires familiarity with networks, DNS, Active Directory, operating systems, web technologies, APIs, web servers, and SSL/TLS concepts. This is a full-time, in-office role in Chennai with rotational shifts, weekend or holiday coverage, and after-hours pager responsibilities.

Leads enterprise pre-sales engagements for post-quantum cryptography, certificate lifecycle management, private PKI, and machine identity security. Advises CISOs and technical stakeholders, conducts cryptographic assessments, designs solutions, delivers presentations and workshops, and leads proofs of concept and implementations. Supports proposals, RFPs, technical enablement, product feedback, partner initiatives, and customer adoption. Requires extensive PKI and enterprise security expertise, strong consulting and communication skills, and more than 35% travel.

Manage and improve Sectigo’s Salesforce environment supporting 300+ users globally. Responsibilities include Salesforce and CPQ administration, configuration, integrations, data governance, security, troubleshooting, reporting, audits, process improvement, UAT, documentation, training, and user adoption. The role collaborates with sales, marketing, support, product, legal, and finance teams while supporting CPQ implementations, price books, workflows, and quote processes.

Provide advanced escalation support for Sectigo customers: diagnose, troubleshoot, and resolve SSL/TLS and certificate lifecycle issues. Handle escalated tickets via phone, email, or chat, use ticketing systems, update knowledge base, coordinate internal escalations, and ensure customer satisfaction. Work onsite in Chennai with shift and after-hours pager responsibilities.

Design, implement, support, and optimize enterprise datacenter and campus networking infrastructure. Maintain network security (firewalls, IDS/IPS, VPNs), perform troubleshooting and capacity planning, document network diagrams and SOPs, install and rack network hardware, participate in on-call rotation and travel to datacenters, and ensure regulatory compliance.

Provides operational and administrative support to Global Accounts Receivable and Collections by coordinating customer onboarding, purchase orders, vendor registrations, compliance documentation, payment readiness, and collections handoffs. Maintains trackers, customer documentation, vendor portals, standard operating procedures, and operational metrics. Coordinates with Billing, Sales, Legal, Tax, and Collections teams, resolves administrative blockers, follows up on outstanding requirements, and recommends process improvements to reduce payment delays.

Manage end-to-end software renewal portfolios for SMB and mid-market clients, including forecasting, contract execution, stakeholder relationships, expansion opportunities, and churn mitigation. Partner with customer success, sales, finance, legal, product, marketing, and R&D teams. Use Salesforce and LinkSquares to manage CPQs, pipelines, forecasts, and renewal processes. Develop data-driven sales plans, scalable playbooks, presentations, and strategies to increase customer adoption, satisfaction, and revenue growth.

Full-cycle enterprise sales role focused on SLED accounts in the Midwest. Build pipeline, develop territory plans, work through VAR channel partners, lead negotiations, forecast sales, deliver C-level presentations, and meet/exceed quotas. Maintain product and industry knowledge, collaborate cross-functionally, and travel extensively (>50%).

Sell Sectigo enterprise CLM and security solutions to Fortune 1000 accounts in assigned Ohio or Pennsylvania territory. Develop territory plans and pipelines, engage channel partners, lead complex negotiations, prepare proposals, maintain CRM and forecasts, and meet quota. Role requires heavy travel and cross-functional collaboration.

Sell Sectigos certificate lifecycle management solutions to Fortune 1000 accounts. Build territory plans and pipelines, manage channel partners, lead negotiations, prepare proposals, forecast sales, and meet revenue quotas while traveling frequently.

Full-cycle enterprise sales role focused on SLED accounts in the Midwest/Great Lakes. Build pipeline, manage VAR channel relationships, develop territory plans, deliver presentations to C-level stakeholders, negotiate and close deals, meet quotas, forecast accurately, and stay current on Sectigo products and industry trends. Frequent travel required.

Hands-on senior security engineer to deploy, configure, and operate enterprise and cloud security platforms (Palo Alto focus). Support SASE/Zero Trust, SOC monitoring, incident response, integrations (SIEM, CASB, MDR), cloud security, automation, and on-call 24x7 operations while maintaining documentation and compliance alignment.

Provide first-line technical support for Sectigo's clients, troubleshoot networking issues, and document solutions while ensuring excellent customer service.

Perform advanced penetration tests across web, API, mobile, network, and cloud environments; identify, exploit, validate vulnerabilities; produce detailed reports with remediation recommendations; collaborate with engineering to validate fixes; support incident response and after-hours testing; maintain alignment with industry standards and emerging threats.

The Site Reliability Engineer at Sectigo ensures the reliability of services by implementing solutions using IaC, automation, and monitoring tools, while collaborating with engineering teams to enhance operations.

The Technical Support Engineer I handles customer issues, troubleshoots technical problems, provides support via various communication methods, manages multiple tasks, and contributes to process documentation.

Support global revenue operations with Salesforce helpdesk ticketing, data hygiene, opportunity management, ad-hoc reporting, documentation maintenance, and cross-training to improve processes and meet SLAs for renewals and enterprise sales domains.

Designs and implements reliability solutions for production services: automate infrastructure (IaC/CM), build monitoring and alerting, automate CI/CD deployments, collaborate with engineering and security, participate in on-call rotation, run and improve 24/7 production systems, and perform incident management and root cause analysis.

First-line technical support role handling inbound customer requests via phone, email, and chat. Diagnose networking, DNS, directory, server, and web/API issues using command-line tools and ticketing systems. Document cases, meet SLA targets, escalate complex issues with diagnostics, contribute to knowledge base, and participate in shift rotations including weekends and after-hours support.