Wealth Management-Bengaluru-Digital Operations - Specialist

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

Job Description

• Determine action required based on established procedures to protect the Bank’s assets, work with supervisor on handling more complex cases.
• Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
• Conduct outbound calls to customers and external banks to verify transactions, gather information and resolve queries as per business requirement.
• Communicate in a professional manner, with other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred.
• Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required.
• Identify risk and prevent loss from fraud reports, referrals from fraud email box and return items (multiple sources/platforms)
• Make sound subjective decisions to recommend closure of risky relationships, recommend restrictions on accounts, return ACH/cancel wires.
• Investigate risk identified through new account filters from new account opening process.
• Investigate check returns, ACH returns and rejects. Review and investigate fraud referrals.
• Run and review pro-active risk reports, conduct research using third party data sources to validate monetary and non-monetary transactions.
• Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ACH, wire, digital banking and account openings.

Basic Qualifications

• 3.5-4.8 years Fraud and/or Investigation experience
• Proficient with Microsoft suite (including Word, Excel, PowerPoint and Outlook)
• Strong understanding of the customer service experience
• Must be self-directed, details oriented, driven, and able to work independently in a team-oriented and fast paced environment.