Job Summary:
We are seeking Waitstaff who have exceptional customer service and can multi-task in a fast-paced working environment. You should be able to promptly resolve customer complaints and ensure maximum customer satisfaction, while providing exceptional customer service.At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.
The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.
Job Description:
- Prepare tables for new customers, change tablecloths and ensure clean utensils and napkins are available.
- Greet all customers coming to restaurants, present menu to customers and administer orders for all.
- Maintain knowledge on available items on menu and side dishes and ensure optimal level of services to customers.
- Assist customers to select appropriate side dishes and drinks and communicate any special requirement to kitchen.
- Ensure appropriate record of all customers order to ensure no discrepancies in billing.
- Provide assistance to customers and ensure optimal level of satisfaction in restaurant.
- Develop and maintain friendly relationship with regular patrons of restaurant.
- Manage customer queries and ensure appropriate resolution of all customer questions.
- Coordinate with kitchen staff and customers while ensuring timely delivery of all services.
- Establish and maintain a complete course of order to customers including salad, drinks and main course.
- Assist customers to select extra replenishment after meal.
- Manage customers after meal and assist in arranging table and dining counter.
- Ensure all state health compliances are followed.
- Monitor everyday activities and perform cleaning, as needed, on an everyday basis.
Additional Job Description:
- Proficient in greeting customers in a friendly, helpful manner as one of the first contacts in the dining room.
- Willing to familiarize yourself with a menu that serves some of the best cooked comfort food in the USA!
- Able to handle a variety of tasks at one time.
- Must be energetic and reliable.
- Become a great member of a terrific team!
- Frequent bending, reaching, lifting of 1 to 15 lbs.
- Reaching above shoulder height and bending below waist.
- Move quickly around store.
- Applicants must be at least 18 years old.
- High School Diploma
Pay Range:
$7.21 - $9.00The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.
Our Commitments to You
Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.
Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead – We offer 401k and a match component!
Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
What to Expect From the Hiring Process
We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you.
A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.
Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.
*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- Must be at least 18 years old.
- High School Diploma.
- Exceptional customer service skills and ability to resolve customer complaints.
- Ability to multi-task and handle a variety of tasks simultaneously.
- Proficient in greeting customers in a friendly, helpful manner.
- Knowledge of menu items, side dishes, and ability to assist customers with selections.
- Ability to coordinate with kitchen staff and ensure timely delivery of orders.
- Follow state health and safety compliances.
- Physical ability to frequently bend, reach, lift 1 to 15 lbs, and move quickly around store.
- Energetic, reliable, and able to work as part of a team.
What We Do
With an extensive network of terminals, gas stations, and retail stations, Global Partners helps people heat their homes, operate their businesses, and get where they’re going conveniently and quickly. Centered in the Northeast, the company is a third-generation, family-founded business with operations throughout the U.S.
