The Role
Manage enterprise merchant relationships to drive retention and growth. Serve as primary escalation contact, deliver account strategies, coordinate cross-functional teams, provide outbound/inbound support, report on client metrics, and advocate client feedback to improve products and services.
Summary Generated by Built In
About the role : A Virtual Relationship Manager is responsible for building and maintaining strong relationships
with large business clients, managing accounts, and driving business growth through strategic
client interactions. The role combines elements of sales, customer success, and stakeholder
management for enterprise-level clients.
Key Responsibilities
- Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.
- Develop and execute account management strategies to grow business and engage
merchants effectively.
- Understand clients’ business needs and act as the main point of contact for escalations and
problem resolution.
- Lead cross-functional teams to deliver customized solutions and ensure client expectations are
met.
- Collaborate with sales, technical, and merchant service teams to optimize client experience.
- Provide regular reporting on client metrics such as retention, satisfaction scores, and business
growth.
- Advocate for clients internally, communicating feedback to improve products or services.
Desired Skills and Qualifications
- Bachelor’s degree; domain-specific expertise is an advantage.
- Strong communication and interpersonal skills for remote engagement.
- Provide merchant support by Outbound/ Inbound call and Email
- Proficiency in CRM tools, virtual platforms and MS Office is an added advantage.
- Experience in account management, sales, or customer success for enterprise segments.
- Leadership ability to manage cross-functional teams and drive strategic initiatives.
- Proficiency in CRM systems and data-driven account management techniques.
- Problem-solving skills and the ability to deliver “out of the box” solutions to complex business
issues.
- Should be willing to work in rotational day shifts with rotational weekly off.
Why join us
• A collaborative output driven program that brings cohesiveness across businesses through technology
• Improve the average revenue per use by increasing the cross-sell opportunities
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a
unique position to democratize credit for deserving consumers & merchants – and we are committed to it.
India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Skills Required
- Bachelor's degree
- Domain-specific expertise
- Strong communication and interpersonal skills for remote engagement
- Experience in account management, sales, or customer success for enterprise segments
- Provide merchant support via outbound/inbound calls and email
- Proficiency in CRM tools, virtual platforms and MS Office
- Leadership ability to manage cross-functional teams and drive strategic initiatives
- Proficiency in CRM systems and data-driven account management techniques
- Problem-solving skills and ability to deliver creative solutions to complex business issues
- Willingness to work rotational day shifts with rotational weekly offs
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Paytm Payments Services Limited (PPSL) is a wholly owned subsidiary of One97 Communications. It is a technology company that provides digital payment solutions, including payment gateways, and financial tools for businesses in India. Its mission is to drive financial inclusion by empowering online brands, startups, and small merchants to accept digital payments and manage their business operations efficiently through robust, secure, and reliable technology.
.png){kind=logo}
.jpeg)
