Jobs at Paytm Payments Services Limited

Supports talent acquisition by sourcing candidates from databases, contacting and engaging prospects, coordinating interviews, maintaining candidate records, and assisting with daily recruitment activities. The internship provides practical exposure to end-to-end recruitment, candidate engagement, professional communication, interview scheduling, HR operations, and hiring workflows.

Leads employee ethics investigations by planning inquiries, interviewing stakeholders, reviewing evidence, analyzing findings, maintaining confidentiality, documenting reports, recommending actions, and providing ethics training. Collaborates with HR, legal, and senior management to ensure compliance with organizational policies, mitigate risks, and guide employees and managers on ethical concerns.

Leads employee ethics investigations, including planning, interviews, evidence review, findings analysis, confidential documentation, and recommendations. Collaborates with HR, Legal, and senior management to ensure ethical and policy compliance. Develops and delivers ethics training and advises employees and managers on ethical concerns. The role requires strong analytical, communication, organizational, interpersonal, and problem-solving skills, along with high integrity and discretion.

Manage enterprise and mid-market merchant accounts by building long-term relationships, serving as the primary client contact, developing account strategies, and protecting key accounts from competitors. The role requires identifying new prospects through networking, cold calling, presales, and lead generation, while driving upselling and cross-selling opportunities. Candidates should understand the Indian retail ecosystem and demonstrate strong communication, negotiation, and enterprise account management skills.

Manage accounts payable and receivable, procure-to-pay, general ledger, fixed assets, reconciliations, vendor payments, and accounting close activities. Lead a small team, coordinate vendor settlements, ensure direct and indirect tax compliance, prepare cost and profit center MIS reports, and support statutory, tax, and internal audits. Verify customs documentation and handle accounting entries, accruals, provisions, GST, TDS, and foreign remittances using SAP.

Own and grow strategic enterprise mid-market merchant accounts. Act as primary contact, maintain long-term relationships, prevent competitor entry, and drive upsell/cross-sell of Paytm payment solutions using knowledge of the Indian retail ecosystem. Generate leads, perform cold outreach, support pre-sales, and negotiate deals.

Manage QR and Sound Box sales across an assigned territory, expanding distribution and market share. Recruit, coach, and lead 5–10 TSMs and more than 200 indirect employees. Plan market coverage, communicate targets, monitor quality, audit sales acquisitions, and close delivery gaps. The role requires extensive travel, strong networking, negotiation, quota-driven sales experience, and the ability to manage large teams in B2C markets.

Lead QR and Soundbox distribution growth across the assigned market, increasing merchant acquisition, retention, sales, and market share. Recruit and manage sales teams, plan territories and market coverage, communicate targets, monitor quality, and audit team acquisitions and sales. The role requires extensive B2C sales and business development experience, strong negotiation skills, quota-driven sales expertise, and the ability to manage large teams.

Manage QR and Soundbox sales growth, distribution, and market share across an assigned geography. Recruit and lead sales teams, plan territories and market coverage, communicate targets, monitor quality, and audit merchant acquisitions and sales. The role requires strong B2C sales and business development experience, quota-driven performance, negotiation skills, team leadership, and the ability to explain complex solutions to customers. Payments or finance experience is preferred but not mandatory.

Lead a team of recruiters hiring frontline sales employees and other critical roles. Manage end-to-end recruitment, hiring targets, performance metrics, compliance, vendor relationships, and recruitment reporting. Deliver induction and onboarding training for FSEs and Sales Officers, coach team members, collaborate on workforce planning, and improve time to hire, cost per hire, offer-to-joining ratios, candidate experience, and hiring quality.

Lead Paytm’s QR business across a major region, owning revenue and P&L, merchant acquisition, QR deployment, activation, transaction growth, market expansion, and large-scale sales leadership. Develop regional strategy, launch new markets, identify growth opportunities, build high-performing teams, and deliver sustainable business outcomes. Partner with senior business and functional leaders while managing SMB, B2B, key account, and enterprise merchant segments.

Conduct end-to-end internal audits across operations, HR, finance, and technology. Perform process walkthroughs, test control effectiveness, analyze data for anomalies, document findings, and prepare audit reports with actionable recommendations. Collaborate with stakeholders to assess risks and controls, track remediation of prior findings, and ensure compliance with internal audit standards and fintech regulations, including RBI and NPCI guidelines.

Manage QR and Soundbox sales growth across Chandauli, including market expansion, merchant acquisition, team recruitment, territory planning, target communication, quality monitoring, and sales audits. The role requires leading large B2C sales teams, achieving quotas, negotiating effectively, and driving market share in payments and financial services.

Manage key merchant accounts, strengthen relationships, drive activation and payment volumes, increase GMV, cross-sell payment and financial products, resolve issues, reduce churn, monitor competition, and achieve sales and revenue targets. The role requires merchant performance analysis, regular business reviews, stakeholder coordination, and customer-focused account growth in a target-driven environment.

Own the roadmap and execution of risk and compliance products across Paytm’s payments ecosystem. Define controls for onboarding, transactions, settlements, fraud, chargebacks, disputes, and merchant risk. Translate regulatory and operational needs into product solutions, coordinate cross-functional teams, track delivery, and monitor KPIs. Partner with fraud, data science, risk, compliance, engineering, and operations teams to improve detection, reduce losses, automate workflows, support audits, and balance risk mitigation with merchant experience and business growth.

Conduct call audits for quality, compliance, customer experience, and SLA adherence across the Merchant Help Desk. Develop quality frameworks, administer process knowledge tests and certifications, identify process or product issues, and provide actionable feedback. Collaborate with operations and training teams to address skill gaps, track quality trends, and prepare performance reports.

Conduct call audits, evaluate compliance and customer experience, develop quality frameworks, administer knowledge tests and certifications, identify process issues, provide actionable feedback, collaborate with training and operations teams, track quality trends, prepare performance reports, and ensure adherence to quality standards and SLAs.

Manage key merchant accounts, strengthen relationships, drive activation and payment volumes, increase GMV, cross-sell payment and financial products, resolve merchant issues, monitor retention, analyze performance, track competition, and achieve sales, revenue, and activation targets.

Manages end-to-end procurement for MICE events, hotels, business travel, transportation, and hospitality services. Responsibilities include vendor sourcing and onboarding, RFQs/RFPs, commercial evaluation, contract negotiation, cost optimization, PR-to-PO processing, compliance, invoice coordination, and vendor performance management. The role coordinates with internal stakeholders and external suppliers to ensure timely, cost-effective delivery of corporate events and travel requirements.

Leads QR and Soundbox sales growth across an assigned territory, expanding market share and merchant acquisition. Recruits and manages sales teams, plans geographic coverage and targets, communicates business plans, monitors quality, and audits team acquisitions and sales. Requires strong B2C sales, business development, negotiation, quota-driven selling, and large-team management experience.