CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Will be the primary liaison and interface between the regional executive leadership team, including ELT members, all I&T Programme and Change teams and I&T Service Delivery. Proactively contributes to the development of the business by focusing on continuous improvement opportunities, whether through delivery and use of I&T enabled capabilities or the secure use of our systems and data.
Building an intimate understanding of the Regions’ geographically dispersed businesses, driving global standardization in solutions at an organizational level wherever possible to provide maximum return on investment aligned to the overarching I&T strategy. Where there is an agreed divergence from the global standard ensure full transparency, security, performance, support, and business continuity for regionalised technology choice.
Acts as an advocate for the regional customer in development of, and approval for, the prioritised portfolio of I&T needs. At the same time, promotes understanding and alignment to I&T goals and objectives at a global level. The true value comes in being able to influence at the appropriate leadership levels on both sides, bringing together a strong partnership between the Business and I&T. Focused on meeting the current, future, expressed and unexpressed demands of the function they support and the business, while maximising returns on I&T investment. Represent the Region CEO at the I&T Executive Steering.
Major/Key Accountabilities
- Lead and evolve the technology services agenda with a strong digital lens, ensuring today’s core Technology Services responsibilities are delivered while progressively shaping a more digitally‑biased, data‑ and AI‑enabled portfolio that supports digital initiatives and broader platform strategy.
- Enable business value through scalable, secure and future‑ready platforms, partnering closely with digital and product leaders to ensure the right infrastructure, capabilities and adoption foundations are in place
- Own and drive the regional I&T strategy agenda, considering the overall I&T standards, vision, and corporate goals.
- Identify and prioritize I&T initiatives that will have the greatest impact on the regional business units by taking responsibility for forming the regional input to the Technology Services Portfolio prioritisation process. Working closely with the Regional Transformation Office, Digital, CX and Supply Chain Portfolio teams ensure the I&T & Portfolio priorities are aligned to Business I&T Product requirements.
- Work together with the Brambles Office of the CIO (OCIO) to represent the Region in the Technology Services Portfolio prioritisation process. Adjust the Regional portfolio based on outcomes and ensure Region compliance to the Global outcomes.
- Establish and maintain strong relationships with regional business leaders, including the Regional CEO and their teams as an active member of that team. Act as a trusted advisor to regional stakeholders, providing guidance and expertise on leveraging technology to drive business value and achieve strategic objectives.
- Drive the regional communication and collaboration between the central Technology Services function, other Global I&T delivery functions and regional stakeholders.
- Influence the regional business stakeholder to adopt existing solutions to ensure synergies, maximise the re-use, benefits and value of the Global Business Technology Platforms and ultimately the alignment with the overall Technology Services strategy.
- Provide guidance and support to the Central Technology Services Function, Digital Program leads and Supply Chain teams in tailoring I&T Products and solutions to meet regional requirements.
- Monitor Internal Customer Satisfaction within the region and where necessary build an action plan to address any concerns or gaps in I&T delivery aligned with the Global standard supported by the relevant I&T function (Digital / SC / TS).
- Own the full TS agenda across the region at the Regional CEO table with strong engagement and collaboration their Direct Reports
- Work closely with Programme Directors, the OCIO, Platform, Cyber, I&T Service Management and other Infrastructure teams in the function (Technology Service) to oversee the delivery of I&T services within the region, ensuring they meet or exceed agreed-upon service levels, quality standards, and customer satisfaction.
- Oversee I&T service performance metrics across the Region, identify areas for improvement, and work with I&T Service Management to implement necessary changes or enhancements to enhance overall service delivery.
- Ensure compliance with I&T Principles, policies, standards, and regulatory requirements within and across the region.
- Collaborate with the Global CIO and regional stakeholders to establish and enforce governance processes, I&T controls, and risk management practices in line with the Global Operating Model.
- Lead the development of the regional I&T plan, taking into consideration business needs, market dynamics, and emerging technology trends.
- Drive the execution of regional I&T initiatives, projects, and programs, ensuring successful delivery within scope, schedule, and budget.
- Own the regional I&T resources allocation, including budget, resources (Headcounts), and external vendors or partners, to optimize resource allocation and support business priorities.
- Collaborate with the Global CIO and other regional I&T Directors to identify opportunities for resource sharing, synergies, and cost optimization.
- Primary point of contact for regional stakeholders, providing regular updates on I&T initiatives, performance, and value delivered.
- Own and drive effective communication and collaboration between the central Technology Services, regional stakeholders, and the Global OCIO.
- Drive a culture of collaborative service improvement across I&T teams working in the Region while supporting strong value and innovation practices. Explore and implement emerging technologies and best practices alongside the Global Architecture Community to enhance business processes and outcomes.
- Foster a mindset of continuous improvement, encouraging feedback, and implementing initiatives to optimize I&T operations and services.
Qualifications
- Bachelor’s Degree in Computer Science, Information Systems or related field, Master’s degree preferred or equivalent combination of education/experience
- Desirable - MBA
Experience
- Experience working across large-scale initiatives, bringing different stakeholder groups together to deliver value.
- Experience working within or alongside a digital team and function, supported adoption of AI and Digital
- Experience working within a bi-modal delivery environment (i.e. both waterfall and agile methodologies).
- Experience in diverse multi-cultural, matrix corporate cultures
- Significant previous experience in within an IT and/or Business Relationship role.
- 7+ years’ experience managing or influencing technical staff and projects.
- Proven success in improving customer experience.
- Using information technology in a strategic context to further strategic goals
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
Skills Required
- Bachelor's Degree in Computer Science, Information Systems or related field
- 7+ years' experience managing or influencing technical staff and projects
- Experience in diverse multi-cultural, matrix corporate cultures
- Experience working across large-scale initiatives
- Experience working within or alongside a digital team
CHEP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CHEP and has not been reviewed or approved by CHEP.
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Retirement Support — The 401(k) employer match is portrayed as competitive and supportive of long‑term savings. Retirement programs are frequently positioned as a strong part of the total rewards package.
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Equity Value & Accessibility — The Brambles MyShare plan offers company‑matched share purchases after a holding period, enhancing long‑term wealth potential. This structure can be particularly valuable for those planning to stay through the match cycle.
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Leave & Time Off Breadth — PTO, paid holidays, and paid volunteer time are consistently highlighted as strengths, with PTO often increasing with tenure. Time‑off programs are described as solid compared with typical offerings.
CHEP Insights
What We Do
CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com. Reliability. Flexibility. The success of your business depends on both. With CHEP, you can be confident that you’ll get the equipment you need, when and where you need it. Our scale is unmatched, with more than 110 million pallets and over 530 service centers across North America. So you no longer need to worry about seasonal peaks or unexpectedly high demand. With our broad array of solutions and our pragmatic, roll-up-your-sleeves know-how, we give our consumer goods customers the platforms, the quality, the supply and the support they need to make more money on every unit load. Because everything just works better.
