VP, Pay Later Product Manager

Role Summary/Purpose

At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do.

We are looking for a customer and partner obsessed Product Manager that is focused on delivering best in class products within the emerging credit marketplace. As a critical member of the Product organization, the Pay Later Product Manager is responsible for owning the customer need while developing and leading the product roadmap to achieve our customer, partner and business objectives. This includes being the customer, market and product subject matter expert, using data to find opportunities and gain alignment with the organization and key stakeholders, while leading the development of technology-driven, innovative solutions and enhancements. This Product Manager is comfortable with ambiguity, can operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Functions/Responsibilities

• Manage, develop, and drive Synchrony’s Pay Later product across all platforms. Drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader in the space.

• Partner with the various technology teams to drive efficiency and commercialization of the product across the franchise. This includes developing and promoting how this innovation is meeting the rapidly changing needs of our business, partners and customers by telling the story internally, with our partners and industry.

• Lead planning meetings and provide advice and guidance on direction of product.

• Responsible for understanding industry insights, consumer intel and market analysis, and benchmarking Synchrony’s products against competition – coordinating and communicating findings across clients and platforms. Will require collaboration with customers, research and insights, team members, and outside influencers to ensure a solid and well-rounded understanding of products and developing needs.

• Collaborate with Product Marketing on the marketing and positioning for your product.

• Liaise with Business Development to ensure consumer products are appropriately represented in RFPs, that business cases are developed with the optimal product strategies, and to guide the new business implementation teams to ensure the product is built properly for new portfolios.

• Work with cross-functional teams to identify gaps, product needs and growth opportunities, while partnering with key stakeholders to help prioritize efforts against other initiatives.

• Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements.

• Own product enhancements from ideation to execution, including product specifications and requirements, wing-to-wing experience, testing and cost/benefit analysis. Lead cross-functional teams, in a matrixed environment, through project plans that include major milestones, critical risk indicators, measures of success and contingencies.

• Coordinate efforts with other product managers to commercialize across Synchrony’s platforms and portfolios. Drive product implementation, ensuring innovative solutions supporting business strategy.

• Monitor and report on key metrics for the products to assess the success of the product and features and determine necessary enhancements.

• Strong communication skillset and executive presence is key – Frequent meetings with Clients, Client teams and senior leadership.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school diploma and 10 years of marketing or product experience in the credit card or financial services industries

• Minimum of 6 years marketing or product expertise that includes:

  • A proven track record of launching new products or applications with demonstrated business impact

  • Ability to influence and coordinate multi-functional teams

• Effective verbal and written communication skills across functions and multiple levels of leadership

• Ability and flexibility to travel for business as required

Desired Qualifications:

• Credit card, consumer finance or financial services industry experience including the Buy Now Pay Later product.

• Experience within installment loan marketplace and understanding of latest customer experiences, features, enhancements, news and trends in the space.

• Demonstrated ability to manage complex initiatives and projects in a matrixed environment.

• Outstanding communications, relationship building, influencing and collaboration skills.

• Strategic thinking with ability to develop and implement actionable plans to drive business results.

• 5+ years marketing or product innovation/management experience

• 5+ years managing people and teams

• Strong background working with clients, reporting on performance and delivering results.

• Demonstrated project management skills.

• Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment.

• P&L experience with solid understanding of business financials

• Current on financial services, payments industry trends, competitors, emerging technologies and companies

• Strong technical knowledge (financial services)

• Product commercialization experience, marketing and communications expertise

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to our nearest Hub (either virtual or physical) for in-person engagement activities such as weekly business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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