VP of Operations- Silverware POS

The VP of Operations role at Silverware POS, part of the Fullsteam organization, is a key leadership position responsible for overseeing and optimizing the daily operations of the company, ensuring efficiency, quality, and scalability. This role will lead operational teams including customer service, technical support, implementation. 

This role requires a dynamic leader with a strong background in operations management, particularly within the technology industry. The ideal candidate will have a proven track record of driving operational excellence, improving efficiencies and leading high performance teams. 

**This is a Hybrid Role in Toronto, ON**

Key Responsibilities: 

• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning. 

• Lead and oversee day to day operations, ensuring efficiency, quality and cost effectiveness. 

• Establish and monitor key performance indicators to measure operational success and identify areas for improvement. 

• Manage cross-functional teams and provide strategic leadership to achieve organizational goals. 

• Lead and manage the departments to ensure seamless integration and performance of Silverware POS systems. 

• Stay abreast of industry trends and innovations to continually improve operational practices. 

• Develop and manage the operations budget, ensuring cost-effectiveness and efficiency. 

• Monitor operational performance metrics and financial indicators. 

• Implement cost-saving initiatives without compromising quality and service delivery. 

• Build, mentor, and lead a high-performing operations team. 

• Provide training and development opportunities to enhance team skills and capabilities. 

• Support administrative processes and initiatives to ensure effective team management and organizational success. 

• Drive and foster a positive organizational culture by exemplifying and promoting our core values and behaviors, ensuring alignment with company standards and nurturing an environment of collaboration, continuous improvement, and performance. 

• Foster a collaborative and inclusive team culture that encourages continuous improvement and professional growth. 

• Set performance goals and regularly evaluate the team’s progress, providing feedback and guidance to ensure high standards are met. 

• Oversee the customer service and technical support departments, ensuring high levels of customer satisfaction and prompt resolution of issues. 

• Implement systems and processes to enhance customer support and streamline service delivery. 

• Analyze customer feedback and implement corrective actions to improve service quality. 

• Collaborate with corporate teams across HR, IT, Information Security, FP&A, and other groups to support or integrate shared services and operational best practices to optimize business performance. 

Skills & Competencies 

• Strong strategic thinking and problem-solving abilities. 

• Proven track record of driving operational excellence and leading high-performing teams. 

• Strong analytical skills with the ability to interpret data and make data-driven decisions. 

• Financial acumen with experience managing budgets and financial performance. 

• Excellent written, interpersonal, and communication skills. Strong influencing skills and the ability to interface effectively with multiple levels of company employees, ranging from senior executives to other functional business leaders. 

• Results-driven with a focus on achieving operational excellence. 

• Adaptable and able to thrive in a fast-paced, dynamic environment. 

• Strong customer orientation and commitment to quality. 

Qualifications 

• Bachelor’s degree in business administration or a related field. Master's degree preferred. 

• Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role. 

• Experience in point-of-sale technology is highly desirable.