SVP- Managed Services

Posted 4 Days Ago
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Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Expert/Leader
Artificial Intelligence • Cloud • Robotics • Software
The Role
Lead and scale a new Managed Service Provider business unit: own P&L, define GTM, recruit and enable MSP partners, drive partner-led revenue, ensure delivery quality and customer outcomes, build the team, and align cross-functional stakeholders.
Summary Generated by Built In

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

About the role
 

Automation Anywhere is establishing a new business unit within its Channels organization to build and scale a Managed Service Provider (MSP) play with our partner ecosystem. We are looking for a Senior Vice President (SVP) to lead this business end-to-end — a seasoned P&L leader (15–20 years of experience) who will define the strategic vision, build and expand the partner ecosystem, drive revenue growth, and ensure consistent execution at scale.

This is a highly entrepreneurial, build-from-the-ground-up mandate for a senior executive who is equally effective in the boardroom, with key partners and customers, and in driving operational excellence across the organization.

 

What you'll own

Business & P&L

  • Full ownership of the MSP business unit P&L, including revenue, margin, investment, and growth targets.

  • Define and execute the go-to-market strategy for the MSP play, including business model, pricing/commercials, and the partner economics that make the motion scalable.

  • Build the multi-year business plan and operating model for the unit.

Sales & revenue

  • Drive net-new and recurring revenue through MSP partners, owning the number and the pipeline.

  • Establish the sales motion, targets, and forecasting rigor for partner-led and partner-delivered revenue.

  • Partner with the direct sales organization to align on coverage, deal economics, and conflict management.

Partner relationships

  • Identify, recruit, onboard, and grow a portfolio of MSP partners.

  • Build executive-level relationships with partner leadership and serve as the senior point of contact for the ecosystem.

  • Design and run partner enablement, certification, and incentive programs that build partner capability and commitment.

Delivery & execution

  • Ensure partners can deliver automation outcomes to their end customers reliably and at quality.

  • Put in place the delivery frameworks, governance, and success metrics that protect customer outcomes and the Automation Anywhere brand.

  • Resolve escalations and remove blockers across the partner delivery lifecycle.

Leadership & cross-functional

  • Build, lead, and develop the team for the new unit as it scales.

  • Work closely with Product, Marketing, Customer Success, Legal, and Finance to support the MSP motion.

  • Represent the business unit to senior leadership, providing clear reporting on performance against plan.

 

What you'll bring

  • 15–20 years of progressive leadership experience in enterprise software / SaaS.

  • Demonstrated ownership of a multi-million-dollar P&L, with a track record of building and scaling a business or business unit and being accountable for the number.

  • Direct experience with MSP and/or managed services models — ideally building or running a partner-delivered services motion.

  • A strong track record of driving revenue through and with partners, not just direct.

  • Exceptional execution and cross-functional leadership — proven ability to mobilize and align teams across Sales, Product, Marketing, Customer Success, Finance, and Legal to deliver results without direct authority over them.

  • Operational discipline to ensure delivery quality and customer outcomes, not just signings.

  • Experience in intelligent/agentic automation, AI, or adjacent enterprise technology is a strong advantage.

  • An IT / IT Service Management (ITSM) background is a plus.

  • Comfort with ambiguity and a genuine builder's mindset; this is a new unit, not a steady-state book of business.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Skills Required

  • 15-20 years of progressive leadership experience in enterprise software / SaaS
  • Proven ownership of a multi-million-dollar P&L and track record scaling a business unit
  • Direct experience with MSP and/or managed services models, ideally building or running partner-delivered services
  • Demonstrated success driving revenue through and with partners
  • Strong execution and cross-functional leadership to mobilize Sales, Product, Marketing, Customer Success, Finance, and Legal
  • Operational discipline to ensure delivery quality and customer outcomes
  • Experience in intelligent/agentic automation, AI, or adjacent enterprise technology
  • IT / IT Service Management (ITSM) background
  • Entrepreneurial, builder mindset and comfort with ambiguity

Automation Anywhere Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Automation Anywhere and has not been reviewed or approved by Automation Anywhere.

  • Fair & Transparent Compensation Pay is considered competitive to above average in many core roles, with sales and senior go-to-market positions noting strong on-target earnings and competitive packages. Feedback suggests several technical and leadership roles also view salary as a recurring strength.
  • Leave & Time Off Breadth Time off includes unlimited PTO in many postings, company holidays, volunteer days, and additional quarterly “Achievement Days” to unplug. Feedback suggests this breadth provides meaningful opportunities to rest and recharge.
  • Flexible Benefits Work practices emphasize flexible and hybrid arrangements, with remote options supported across roles. Feedback suggests this flexibility is a notable component of the total rewards experience.

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The Company
HQ: San Jose, CA
6,564 Employees
Year Founded: 2003

What We Do

Welcome to Automation Anywhere. We’re on a singular and unwavering mission to democratize automation and create a better future for everyone, liberating people from mundane, repetitive tasks, and allowing them more time to use their intellect and creativity. With 2.8M bots deployed at customers in 90 countries, and a network of over 2100 partners, we are a leader in the Gartner Magic Quadrant, and our AI-powered digital workforce platform optimizes the business processes of the world's largest enterprises and governments in virtually every industry including 85% of the top banks and financial institutions, 90% of the top healthcare institutions, 85% of the top technology companies, and 80% of the top telecom companies. Industry Awards and highlights: · Named a leader each year of Gartner Magic Quadrant for Robotic Process Automation · Named a Leader in Forrester Wave · Named a Leader and Star Performer in Everest Peak Matrix · Named a Leader in Nelson Hall NEAT Intelligent Automation Report · G2 Crowd 2020 Best Software Company · First Cloud-native digital workforce platform · 850+ pre-built, intelligent automation solutions · Bot security and IP protection · SaaS packages · Over 1.4M courses completed in Automation Anywhere University · Free AI-powered Community edition Try the world’s most advanced digital workforce platform today: https://bit.ly/startRPAtoday

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