COMPANY OVERVIEW
KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.
Position Overview:
The Compliance Vice President will lead the Complaint Resolution Team, managing complaint response processes and ensuring regulatory and internal standards are met. This role is responsible for team oversight, training, and serving as the primary point of contact for complaint-related policies and processes.
Responsibilities:
- Ensure quality and completeness of complaint responses before issuance
- Monitor, track, and analyze complaint trends; produce monthly root-cause reports
- Train and mentor team members on products, policies, procedures, and best practices
- Deliver training on emerging complaint trends, product features, and response strategies
- Oversee resolution of Consumer, BBB, Attorney General, and regulatory complaints
- Maintain professional and objective communication with customers, agents, and internal stakeholders
- Partner with Operations to analyze complaints, identify trends, and implement process improvements
- Build strong relationships with internal partners, TPAs, and key operational stakeholders and leadership partners
- Set the tone for ethical conduct, accountability, and regulatory discipline
- Promote professional judgment, independent challenge, and appropriate escalation
- Prioritize customer outcomes and long-term risk management over short-term business considerations
- Empower, train, and hold teams accountable to supervisory and compliance expectations
Qualifications:
- 5+ years in life insurance and annuities preferred
- Compliance and operational expertise
- Exceptional written and verbal communication skills
- Strong organizational and analytical abilities with high attention to detail
- Ability to manage multiple priorities under pressure
- Sound judgment balancing customer needs and business objectives
- Bachelor’s degree or equivalent experience
- Strategic mindset and ability to influence outcomes internally and externally
Base Salary Range - $140,000 to $170,000
KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.
KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [email protected]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to [email protected]. Only emails left for this purpose will be returned.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.
Skills Required
- 5+ years in life insurance and annuities preferred
- Compliance and operational expertise
- Exceptional written and verbal communication skills
- Strong organizational and analytical abilities with high attention to detail
- Bachelor's degree or equivalent experience
KKR Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KKR and has not been reviewed or approved by KKR.
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Fair & Transparent Compensation — Pay is considered strong and often characterized as fair, with a success‑based model intended to tie rewards to realized performance. Feedback suggests this structure improves clarity around how outcomes influence compensation.
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Equity Value & Accessibility — Broad‑based employee ownership is emphasized, giving team members access to options, RSUs, and portfolio‑company equity programs that can yield meaningful upside. This approach is positioned as additional value without trading off wages or core benefits.
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Healthcare Strength — Health coverage is described as comprehensive, with standout elements like an on‑site wellness center at the New York headquarters offering primary care, mental health, and preventive services. Wellness programs, nutrition support, and EAP resources further reinforce a robust health offering.
KKR Insights
What We Do
KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of The Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. For additional information about KKR & Co. Inc. (NYSE: KKR), please visit KKR’s website at www.kkr.com and on Twitter @KKR_Co.
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