The Role
Leads UKI commercial operations across sales, marketing, customer success, pricing, finance, and business operations. Develops go-to-market and revenue strategies, manages sales operations, territory planning, forecasting, CRM strategy, commercial governance, renewals, pricing, and escalations. Builds and leads a high-performing commercial operations team while advising leadership on performance, revenue opportunities, and market trends.
Summary Generated by Built In
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
Job Description
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We're searching for a Hybrid VP, Commercial Operations to join our UKI Commercial team, so that we can drive revenue growth, operational efficiency and cross-functional alignment across the UKI business. The VP, Commercial Operations will lead and optimise end-to-end commercial operations across sales, marketing, customer success, pricing, finance and business operations, reporting to Paul Sanders, to help shape and execute go-to-market strategy and enable teams to deliver consistent, measurable outcomes.
How You'll Spend Your Time
- Developing and leading the commercial operations strategy in alignment with UKI business objectives and growth priorities, whilst advising the UKI leadership team on commercial performance, revenue opportunities and market trends
- Leading sales operations, territory planning, forecasting and CRM strategy in order to improve pipeline visibility, discipline and deal conversion across the UKI commercial organisation
- Driving commercial governance across win room, deal desk, renewals and pricing processes to ensure clear decision rights, consistent standards and disciplined, value-based decision-making
- Supporting UKI renewals and escalations in partnership with customer-facing NHS teams and framework providers, in order to ensure timely resolution and strong customer retention outcomes
- Building, leading and developing a high-performing commercial operations team to foster collaboration, innovation, operational discipline and measurable contribution to UKI revenue growth
What Kind of Things We're Most Interested in You Having
- 10+ years of experience in commercial operations, revenue operations, finance or related functions, with at least 5 years in a senior leadership role
- Proven success in driving revenue growth and operational excellence in a complex, fast-paced environment
- In-depth knowledge on how to build and lead high-performing commercial teams in complex, matrixed organisations, translating analytical insight into business strategy
- Experience with CRM platforms such as Salesforce, business intelligence tools and sales enablement technologies, alongside exceptional leadership, communication and influencing skills
- A Chartered or other Accountant qualification, with experience in healthcare and SaaS environments and an MBA or advanced degree preferred
- Sincere interest in making a positive change in healthcare and a knack for working collaboratively within a global, matrixed environment
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.
As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to [email protected].
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Skills Required
- 10+ years of experience in commercial operations, revenue operations, finance, or related functions
- At least 5 years in a senior leadership role
- Proven success driving revenue growth and operational excellence in a complex, fast-paced environment
- Experience building and leading high-performing commercial teams in complex, matrixed organizations
- Experience translating analytical insight into business strategy
- Experience with CRM platforms such as Salesforce, business intelligence tools, and sales enablement technologies
- Chartered Accountant or other Accountant qualification
- Experience in healthcare and SaaS environments
- MBA or advanced degree
RLDatix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RLDatix and has not been reviewed or approved by RLDatix.
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Affordable Benefits — Health coverage is often described as affordable, with HSA/FSA options and efforts to offset plan changes. Feedback suggests core medical, dental, and vision offerings deliver solid value.
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Leave & Time Off Breadth — Generous PTO and paid holidays are consistently highlighted, supporting work-life balance. Feedback suggests time-off policies are a clear strength alongside hybrid/remote flexibility.
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Retirement Support — A 401(k) with company matching is recognized as a meaningful component of total rewards. Feedback suggests retirement benefits are straightforward and dependable.
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The Company
What We Do
At RLDatix, we believe that what flows through our software is more than bits and bytes — it’s human lives. This is our mantra, our mindset, our passion and our purpose. We deliver comprehensive healthcare software solutions designed to raise the standard of care for patients, providers and healthcare organizations around the world. What sets us apart: 🌎 Global reach, local impact — We serve over 10,000 organizations across 30+ countries. 💙 Culture of purpose — Our team is united by the conviction that healthcare work is a privilege. 🤝 Partnership mindset — We see ourselves as more than a vendor; we strive to be a trusted ally in improving patient safety and care. 💡 Innovation-driven — We continuously evolve our platform to help our customers stay ahead in compliance, safety, outcomes and efficiency. Join us as we continue to empower healthcare systems to do more — for their patients, staff and communities.
