VP Agency Operations Contracting and Incentive Compensation

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

The Vice President, Agency Operations Contracting and Incentive Compensation (C&IC) is a senior executive accountable for end to end performance, scalability, and compliance across Agency Operations service delivery, including all Contracting and Incentive Compensation functions spanning Health and Wealth business models. This leader sets a strong, can do tone and cultivates a proactive, solutions oriented service culture—anticipating agent and affiliate needs, removing roadblocks, and elevating the customer experience through clear ownership and responsive partnership. The role translates enterprise standards, operating models, governance, and transformation priorities into disciplined, high quality operational execution while driving efficiency through traditional process improvement methods (e.g., Lean/Six Sigma, standard work, automation) and emerging AI capabilities that streamline workflows, improve accuracy, and accelerate cycle times. Reporting to the Senior Vice President, Operations and Transformation, this leader champions operational excellence and enterprise change to deliver a seamless, scalable, high performance model that supports business growth and advisor success.

Job Description

Duties & Responsibilities

• Drive the multi-year, enterprise-wide strategy for Contracting and Incentive Compensation (C&IC), integrating both the CoE's transformational efforts and the Service Delivery team's operational excellence
• Accountable for the execution and maturity of the integrated C&IC operating model, ensuring alignment with corporate vision and scalability for future growth
• Guide the organization through a complex, multi-year transition of C&IC practices, overcoming obstacles and managing stakeholder expectations throughout the process and aligning with compliance requirements
• Foster a culture of continuous innovation, leveraging new technologies, automation, AI and processes to meet evolving business models and scale operations effectively
• Accountable for the overall performance of the C&IC function, including the achievement of all operational KPIs, financial targets, and quality standards for the CoE and Service Delivery teams
• Establish and maintain robust governance, controls, and compliance standards for all C&IC processes, with specific attention to regulated environments (e.g., SOX) and standard operating procedures
• Utilize performance metrics and business intelligence from both the CoE and Service Delivery teams to provide actionable, data-driven insights to executive leadership
• Champion initiatives that enhance the customer experience for all stakeholders, including agents, marketers, and affiliates, as measured by satisfaction metrics (CSAT, NPS)
• Provide strategic guidance, coaching, and mentorship to the leaders of both the C&IC CoE and C&IC Service Delivery teams
• Ensure the recruitment, development, and retention of top talent within the Contracting and Commissions organization, fostering a collaborative and high-achieving culture
• Cultivate a positive and productive team culture that prioritizes performance, collaboration, and continuous development across both direct report teams
• Serve as the primary point of communication and escalation for C&IC matters, regularly reporting to executive leadership and the Steering Board
• Ensure seamless collaboration and alignment with key functions such as Finance, HR, IT, and affiliate leadership to support the C&IC strategy
• Accountable for the performance, management, and budgets of all vendor relationships supporting the C&IC function (i.e.: Agent Sync, Varicent, Vertafore, Unqork/Auxo, Enlighten, etc.).

Qualifications

• Bachelor's Degree in a related field (insurance or financial services preferred); Master's degree is a plus
• 10+ years of experience in an executive leadership role within operations or enterprise transformation in the financial services industry
• Extensive experience leading to both transformational initiatives and large-scale, day-to-day operational teams
• Proven experience in a regulated environment (e.g., SOX) and strong understanding of compliance protocols defined by the organization and industry
• Demonstrated ability to build, lead, and mature high-performing, geographically distributed teams
• Exceptional strategic planning, analytical, implication thinking and problem-solving skills
• Excellent communication, presentation, and facilitation skills, with the ability to engage and influence a diverse range of stakeholders
• Demonstrated executive presence with the ability to communicate complex operational and transformation topics clearly and concisely to senior leaders and boards
• Proven ability to influence and align cross-functional stakeholders (e.g., Finance, HR, IT, Legal, and business leadership) and drive decisions without direct authority
• Strong change leadership skills, including the ability to lead organizations through ambiguity, manage resistance, and sustain adoption across multi-year transformations
• Highly collaborative leader with a customer/service mindset, focused on improving agent and affiliate experience through consistent, high-quality service delivery

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [email protected].

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.