Virtual Order Support Specialist (VOSS)

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Job Description:

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires, at a minimum, one of the following qualifications:

• High School Diploma

• Advanced English C1

• Bachelor’s Degree or higher AND four (4) years of experience in healthcare operations, medical sales support, DME, home care, order entry, or a related healthcare environment; OR

• High School Diploma/GED AND eight (8) years of experience in healthcare operations, medical sales support, DME, home care, order entry, or a related healthcare environment.

Required experience must include:

• Healthcare order intake, order entry, and documentation workflows.
• Retrieving, reviewing, and organizing supporting documentation from multiple systems or sources.
• Applying established business processes and role-specific guidelines to prepare accurate work for downstream review.
• Direct communication and coordination with clinical, hospital-based, or internal business partners.

Additional Qualifications

Additional qualifications that could help you succeed even further in this role include:

• Experience working across Sales, Customer, Clinical, and Operations teams to coordinate order intake and documentation.
• Experience with Express Therapy Portal, HERO, electronic health records, customer portals, or similar healthcare order-management systems.
• Strong written and verbal communication skills, with the ability to clearly explain status, next steps, and role boundaries.
• Strong attention to detail, with the ability to organize documentation, maintain accurate records, and manage multiple approved assignments.
• Ability to work independently within defined workflows, collaborate cross-functionally, identify barriers, and escalate issues appropriately.

Work location:

Hybrid Eligible (Job duties allow for some remote work, with onsite presence in Belén, Heredia, required for Moments That Matter.)

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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